Customers like this...

[sundownz Pro Seller]

... make me mad. I'm not mentioning any names but it went like this verbatim (copy and paste from my e-mail). Now... I don't think I was out of line with this guy but I'm just checking to see what other people think about this situation.

Preface... customer was asking about some used items I had for sale then begins asking about my products.

Inserted a few comments in italics to explain further.

I do not plan to respond any further to this customer... I don't think there is any way we will see eye to eye on this. Normally this stuff doesn't get to me but the last response from this guy struck a bit of a chord with me.

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CUSTOMER:

Jacob

Hey there do you have any demo 3500 sundown at a good price come on its almost christmas here!!!!!!!!!!!!!

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ME:

I have some used ones... could do 700 on one.

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CUSTOMER:

Jacob

I heard you sell them brand new for $XXX to competition guys!

Jacob help me here !

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ME:

Dbr has a good deal on refurbs right now.

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CUSTOMER:

Is this a joke what would I want to buy refurbs?????????????????????????

Jacob I know you are not serious..............................

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ME:

Competitor price is confidential, if someone told you what they paid they can be kicked off the team -- and it isn't $XXX for a single 3500d team cost so you have heard wrong.

If price is that critical the XX (product model) from XX (company name) is a really good deal. (customer was offered a price on a product from another company and mentioned it in earlier conversation)

Otherwise I have the used 3500s for 700, which I normally sell for 750 (I have quite a few so will start discounting them a bit), or dBr refurbs also have a 1 year warranty and are currently priced lower than I would ever sell a used, new, or competitor priced 3500D.

I'm not trying to be difficult but these are the prices on the products... And the refurbs are very well done with a warranty.

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CUSTOMER:

I guess I will go with the XX (product model) from XX (company name)!

Thanks it seems one 3500 sundown will make a difference in your company?????????????

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ME:

Okay, good luck with the XX (product name) and your setup!

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CUSTOMER:

Thanks for the luck you must be made of out Gold!!!!!!!!!!

Just remember where you came from????????

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ME:

Haha, not quite made out of gold - just stick to my guidelines =)

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CUSTOMER:

Wowowowow thats insane guidelines LMAO!!!!!!!!!!!!

Jacob you are a good,'Piece of Work"

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ME:

I'm not trying to insult you here... I have pricing guidelines for dealers, competitors, and consumers... I follow them.

I get 10+ e-mails a day asking me for discounts -- everyone gets the same answer and treated equally -- I tell them the same thing, "this is the price."

No insult to you intended... I simply apply the same pricing to anyone who contacts within their segment (dealer, competitor, or consumer) so everyone is treated fairly. If I gave a different answer to everyone that wouldn't be right... in my opinion.

In any event... I hope your purchase works out well for you ! The XX (product name) is a pretty solid piece from what I hear.

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CUSTOMER:

I just purchase a XX (product name) if everything goes fine I will sent XX (company name) customers.

Thanks for nothing basically well hopes everything goes well with your

company you should loosen up stop being greedy life its too short may god

bless you and your family.

Click to read more...

 

[jeeper07 5,000+ posts]

sounds like he wanted something for nothing. i think everyone will see it as such.

 

[DSMW 10+ year member]

hahahaha. your products are more pricey but great customer service and warranty make up for it.

 

[ICHASEPAPER2010]

yeah that guy's a bish, ive only seen you once but from chatting with you i know your a stand up guy thats all about business guy was trying to get something for nothing

 

[KyleBechtold 5,000+ posts]

I just don't understand why you couldn't give it to me for less!! gosh!!

 

[whitedragon551 5,000+ posts]

He tells you to stop being greedy but wanted a give away price on a 3500d? What a fvcktard. I think you should post who it is.

 

[galacticmonkey 5,000+ posts]

That was out of a line. I think a basic "Shut the fuck up and leave me alone." would have been much more in line for a guy that stupid.

Im being serious. //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

 

[satchel50207 10+ year member]

seems like he couldnt wrap his mind around sales rules.

 

[1rockford1 5,000+ posts]

first im not gona take sides, how this guy went about tryin to get a deal was wrong. i just think there is no need for u to get all butt hurt. at 700.00 im sure your makin money off it. There is no reason for this thread sure most people will stand up for u thats cool and all. Let it go your makin money in a time where alot of people are not. i ask u this do u have more then 5,000 in your checkin or saving acc if so dont worry about it bro.

 

[ciaonzo 5,000+ posts]

Anyone who uses that many exclamation marks is still too young to be taken seriously, no matter what their actual age is. It's pretty clear that he wanted a deal and when he didn't get it he resorted to the usual manipulative tactics.

Very nice work maintaining your composure, better than I would have done.

 

[King_corral 10+ year member]

post his name so we can flame him and piss down his moms throat cause i bet shed like that.

 

[rmzsuzuki89 10+ year member]

People like this annoy the hell outa me. People have done that to me when I sell thinks. And I can understand that even more since I'm just some random guy, you're the owned for God sake lol...Don't let it get to you too much, thats what he wants lol...You treated me better than I've ever been treated by a dealer, and I'm sure almost everyone else who had dealt with you will agree.//content.invisioncic.com/y282845/emoticons/thumbsupwink.gif.129404938effda6ad9cca39e7f4b58a3.gif

BTW, you have an email from me.

 

[GetLikeMe 10+ year member]

You handled that good jacob i would of went off haha

 

[rmzsuzuki89 10+ year member]

He tells you to stop being greedy but wanted a give away price on a 3500d? What a fvcktard. I think you should post who it is.

This is exactly what I ws thinking. Hypocracy is a *****.//content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

That was out of a line. I think a basic "Shut the fuck up and leave me alone." would have been much more in line for a guy that stupid.
Im being serious. //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

Agreed.

 

[18inchjeepin 10+ year member]

so he/she wasnt a customer then