Circuit City Pays Up

[Idealrealist 10+ year member]

You may recall a Carsumer Advocacy post we published a couple weeks ago about an 8thcivic.com forum member whose new Honda Civic Si suffered $12,199.64 worth of damage after Circuit City employees botched the install of a $3,000+ stereo in his car. At the time, Circuit City had decided to only refund the cost of the stereo. The owner, who goes by the handle VTECnical, took his cause to the internet and once again, the internet came through. VTECnical has posted on 8thcivic.com that Circuit City has stepped up and will take care of the car. He told Autoblog in an email that he wasn't at liberty to discuss the matter further, but we've been in contact with some people repping Circuit City who told us that the consumer electronics store's third-party insurance provider covered $10,158.45 of the repair cost and the store itself paid for the rest out of its own pocket. On top of that, Circuit City gave VTECnical a brand new Pioneer AVIC Z2 valued at over $2,000. Congrats to VTECnical and props to Circuit City for doing the right thing.

http://www.autoblog.com/2008/04/15/carsumer-advocacy-circuit-city-does-right-by-damaged-civic-si-o/

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[mattf 5,000+ posts]

cool

 

[Injected54 10+ year member]

glad it worked out for him, looked like he was gonna get the shaft there for awhile.

 

[crunktimes.com 5,000+ posts]

Wow I remember reading this, glad it turned out ok too bad he had to be dicked around for so long though.

 

[Flipx99 5,000+ posts]

Indeed, indeed. Power to the consumer~!

 

[djman37 5,000+ posts]

it sux he had to EVER GO THAT FAR to get squared up.

 

[silvercookie 5,000+ posts]

atleast cc has decent customer service lol

 

[mrogowski 5,000+ posts]

I agree, good on Circuit City!

It does however bring up the thought(s) of just exactly how the head units are properly mounted into such a tight space in these import cars. I recall having these issues way back, and Alpine actually had a deck to address this problem (deck depth was less than normal).

So, you folks with imports, how do you get around this issue?

Best,

Mark

 

[regal8r 5,000+ posts]

//content.invisioncic.com/y282845/emoticons/woot.gif.aaa6090e619a97b6090d16dd863c5a69.gif

 

[cheapo 10+ year member]

I missed the first thread about this. What exactly did CC do to cause that much damage on an install??

 

[Orion Man 10+ year member]

And what has this person learned? Never let an install shop that "claims" to know what their doing touch your car!

 

[SPL Blazer 10+ year member]

Glad to see it worked out for him, but I still say that whole estimate was bogus. There's no possible way they needed to replace all those parts and charge that much money. I think the only ones that benefited from this whole deal was the dealership that inflated the estimate. Not to mention the fact he drove 15,000 miles before reporting the problem.

 

[ngsm13 5,000+ posts]

Glad to see it worked out for him, but I still say that whole estimate was bogus. There's no possible way they needed to replace all those parts and charge that much money. I think the only ones that benefited from this whole deal was the dealership that inflated the estimate. Not to mention the fact he drove 15,000 miles before reporting the problem.

Truth.

nG

 

[the727kid 10+ year member]

This dude just got a free 10k, smh. That car wasn't close to 12k in damage.

 

[2000LaDe 10+ year member]

Glad to see it worked out for him, but I still say that whole estimate was bogus. There's no possible way they needed to replace all those parts and charge that much money. I think the only ones that benefited from this whole deal was the dealership that inflated the estimate. Not to mention the fact he drove 15,000 miles before reporting the problem.

yah because u can see behind your dash when driving down the road right?