Not sure if this is the right place to post and worst I can't really give all the details. CDT's customer service has gone so far and above anyone I've ever dealt with in my life, I'm 44, not just audio. They have gotten a lot of purchases from me in the past and I had planned to continue to purchase from them in the future. After this last dealing with them they have sealed the deal with me and I will continue to push their product (doesn't hurt that their products are awesome) on others. Just thought I'd share a little, even though lacking specifics, about how great they treated me.