Best Buy Customer Service SUCKS

[audiobahnuser18 5,000+ posts]

So yeah Best Buy deff sucks. I went there today to i thought could exchange my philips headphones cause they stopped working on me. I was told on the phone prior before even though didnt have back piece to package or reciept they would still be able to do SOMETHING. even if it was a store credit , switch out for lesser quality headphones i didn't care. I got this guy named Josh at customer service helping me he just kept saying over and over that since you don't have the reciept or cardboard back piece that i can't do anything & then he finally said "Sir im sorry i can't do anything at all". I used to buy stuff at bestbuy all the time now they seem like there customer service just sux now. So now im stuck with no headphones , wasted the gas driving down there (when i was told prior on the phone something could be done). So this deff sux.

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[dman4486 5,000+ posts]

could have bought new phones...then it wouldn't have been a complete waste

 

[tEh koRnDog 5,000+ posts]

Welcome to something that has been known.

 

[audiobahnuser18 5,000+ posts]

could have bought new phones...then it wouldn't have been a complete waste

Would have man but had no cash. Plus there not cheap style headphones got em for christmas. And friend moved so don't have contact number for him and i know his last name but don't know exatcly how to spell it. But they told me they were like u have to know it exact. I wanted to punch this *******.

 

[captaincheesey 10+ year member]

Well just a piece of advice.

The wheel in the sky keeps on turnin.

 

[audiobahnuser18 5,000+ posts]

Yeah but still sux man wasted the gas going down there , stuck with headphones dont work . No headphones this sux.

 

[captaincheesey 10+ year member]

Which is why I have 4 different pairs of cheapie headphones.

 

[iamamp3pimp 5,000+ posts]

take them to wal mart

 

[moorezy 10+ year member]

I work at Futureshop ( Best Buy Canada ). Yes your situation is unfortunate, but you have to look at it from the stores perspective. The reason why they give receipts is for the sole purpose of having proof of purchase. Only sometimes can they grab a copy from a visa transaction because of it being logged on the computer systems, or if you have purchased a product service plan ( again being registered through the computer system ). By walking in with a pair of headphones that are broken, with no packaging, no proof of purchase, and expecting even an exchange or full return even on store credit is tough. I know holding on to receipts is a pain. But without them it makes returning anything anywhere a nightmare and a frustration for yourself as well as the store you returning it too. If your headphones are broken and you want some kind of replacement the best thing to do is contact the manufacturer and ask for another pair ( usually 1 year parts and labor, excluding water and physical damage ). That would be my suggestion.

 

[Randy Savage 5,000+ posts]

You didn't have the receipt, or the packaging, but it's Best Buy's fault?

Would you take them back if it were your store? I sure as shit wouldn't have.

 

[PsychoTheRapist 5,000+ posts]

I work at Futureshop ( Best Buy Canada ). Yes your situation is unfortunate, but you have to look at it from the stores perspective. The reason why they give receipts is for the sole purpose of having proof of purchase. Only sometimes can they grab a copy from a visa transaction because of it being logged on the computer systems, or if you have purchased a product service plan ( again being registered through the computer system ). By walking in with a pair of headphones that are broken, with no packaging, no proof of purchase, and expecting even an exchange or full return even on store credit is tough. I know holding on to receipts is a pain. But without them it makes returning anything anywhere a nightmare and a frustration for yourself as well as the store you returning it too. If your headphones are broken and you want some kind of replacement the best thing to do is contact the manufacturer and ask for another pair ( usually 1 year parts and labor, excluding water and physical damage ). That would be my suggestion.

Winrar!

 

[audiobahnuser18 5,000+ posts]

They Don't sell the style there or else i would mp3.

 

[Randy Savage 5,000+ posts]

Winrar!

Unzip with Winrar?

 

[audiobahnuser18 5,000+ posts]

I had the packaging guys had it all except one little backing cardboard piece that was it.

 

[audiobahnuser18 5,000+ posts]

I had all the plastic , even the fckn twist ties came with it down the plastic bag that the extra plug came in.