**** that ***** - I dunno recently I been havin trouble with Crescendo (service) too, when lookin for a 5k amp they refused to answer my emails so I just sold my BC3500 and did not get their BC5500D. I went with a DC 5k //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif