audioque what would you do?

[knotslck 10+ year member]

i ordered an audioque hd315 about three weeks ago and they just told me today that they had a shortment on materials and it would be another 2 weeks before they could get to my order. i talked to dj and he said they would give me a full refund if that is what i wanted. i can't decide what to do, should i just wait two weeks or should i take my business somewhere else because ive already been waiting a month. i would get refunded like 374 dollars so what would you guys do and do yall have any suggestions on an other sub in that price range i was thinking about the TC 3000. any suggestions, and i'll be powering it with around 1400 watts from a kx1200.1. So should i stay with my original plan or move another direction?

thanks.

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[mikeyboc 10+ year member]

How bad do you want the sub? If it is worth waiting for, then wait. If you woul dbe just as happy with the TC-3000, then maybe get a refund. By the time you get your refund, order the TC sub, and have it arrive, it may be around 2 weeks anyway.

 

[knotslck 10+ year member]

How bad do you want the sub? If it is worth waiting for, then wait. If you woul dbe just as happy with the TC-3000, then maybe get a refund. By the time you get your refund, order the TC sub, and have it arrive, it may be around 2 weeks anyway.

yeah i definatly though about that and you right but i'm trying to find out if maybe while i have the chance if there would be a better choice for the money, i really don't think so but i was just wondering what other people thought.

 

[mikeyboc 10+ year member]

Call them back and tell them you will wait for the sub, but want to be compensated for the long delay. They might toss you some $$$ back.

 

[knotslck 10+ year member]

Call them back and tell them you will wait for the sub, but want to be compensated for the long delay. They might toss you some $$$ back.

might do that, ill try telling them that i am really in need of this sub and tell that if they'll spot me some cash like maybe free shipping ill keep my business with them and if not ill go another route.

 

[knotslck 10+ year member]

any other ideas?

 

[VereChronicus 10+ year member]

Yeah, hold that great idea and jump off a cliff with it! You'll just show them that you would be as far from a loyal customer as humanly possible. Nothing positive will come from a threat.

 

[ngsm13 5,000+ posts]

Yeah, hold that great idea and jump off a cliff with it! You'll just show them that you would be as far from a loyal customer as humanly possible. Nothing positive will come from a threat.

nG

 

[knotslck 10+ year member]

yeah you guys are right Dj seems to be a very good person to do business with so ill just stay with audioque and see how it turns out.

 

[zachzchw 5,000+ posts]

Yeah, hold that great idea and jump off a cliff with it! You'll just show them that you would be as far from a loyal customer as humanly possible. Nothing positive will come from a threat.

Maybe they should offer him free shipping or something for the delay, in order to turn him into a loyal customer.......

 

[DJL 10+ year member]

Our raw steel vendor was two weeks late on our steel order. Our normal practice is to keep a 30 day supply of raw steel on hand which is machined and plated for our HD3 motor parts. We can usually absorb a late shipment because we expect it to happen from time to time and plan for it.

To make a long story short I screwed up. Orders for the HD3 series were much greater then anticipated and we ran out of raw steel including our reserve. This has caused us about a two week delay on HD3 orders received this month.

We are now back on track and the build time is back to the normal 15-20 working days for new orders.

I take full responsibility for the delay. I have called each of our customers whose build time would exceed the 20 working day time frame and offered them a full refund. I have eaten the paypal and bank fees associated with those orders.

Rather then hold customer's money and give them a BS answer as to why their order was late I have called each of them; explained the problem and offered a full refund if desired.

 

[knotslck 10+ year member]

Our raw steel vendor was two weeks late on our steel order. Our normal practice is to keep a 30 day supply of raw steel on hand which is machined and plated for our HD3 motor parts. We can usually absorb a late shipment because we expect it to happen from time to time and plan for it.
To make a long story short I screwed up. Orders for the HD3 series were much greater then anticipated and we ran out of raw steel including our reserve. This has caused us about a two week delay on HD3 orders received this month.

We are now back on track and the build time is back to the normal 15-20 working days for new orders.

I take full responsibility for the delay. I have called each of our customers whose build time would exceed the 20 working day time frame and offered them a full refund. I have eaten the paypal and bank fees associated with those orders.

Rather then hold customer's money and give them a BS answer as to why their order was late I have called each of them; explained the problem and offered a full refund if desired.

thanks DJ im gonna just hold out and wait the extra 2 weeks, but make sure this thing does what it is supposed to do and destroy all.//content.invisioncic.com/y282845/emoticons/naughty.gif.94359f346c0f1259df8038d60b41863e.gif

 

[Goldtaz1 10+ year member]

Our raw steel vendor was two weeks late on our steel order. Our normal practice is to keep a 30 day supply of raw steel on hand which is machined and plated for our HD3 motor parts. We can usually absorb a late shipment because we expect it to happen from time to time and plan for it.
To make a long story short I screwed up. Orders for the HD3 series were much greater then anticipated and we ran out of raw steel including our reserve. This has caused us about a two week delay on HD3 orders received this month.

We are now back on track and the build time is back to the normal 15-20 working days for new orders.

I take full responsibility for the delay. I have called each of our customers whose build time would exceed the 20 working day time frame and offered them a full refund. I have eaten the paypal and bank fees associated with those orders.

Rather then hold customer's money and give them a BS answer as to why their order was late I have called each of them; explained the problem and offered a full refund if desired.

This is exactly the reason why I will most likely buy from DJ. He always has time for his customers and future customers. He usually responds to e-mails in one day. This guy is definitely on the right track when it comes to customer service. I also love the fact that he finds the time to get on this forum and address these kinds of matters before the internet gets them way out of hand.

 

[knotslck 10+ year member]

You don't see that sort of phrase often. Usually, people just offer a bunch of BS excuses. High five to DJ!
That's customer service right there. I can't think of too many companies that are that good to their customers. Good Job DJ

yeah i agree im definatly going to stay with my first decision!

 

[danteBirosel 5,000+ posts]

wow! oh wow! now that's some good *** customer service. i hope the service will stay like that forever, because ****, with that kind of attitude you will go farrrrrrrrr. **** with this kind of service, i MIGHT just buy an audioque for spl/competition purposes. //content.invisioncic.com/y282845/emoticons/naughty.gif.94359f346c0f1259df8038d60b41863e.gif

//content.invisioncic.com/y282845/emoticons/handclap.gif.0c301076f534e244f0460706894f19e0.gif Keep up the good work DJ. so far its above and beyond an A+.