I have tried to buy from them but haven't been able to get a hold of any product that is in stock. On the flip-side though, they have always gotten back to me, were never rude, and seem to have a great product.
I think something to really remember is that these are getting great press here on the forum and we have many many thousands of members. They are cheaply priced for most people so I'm sure they are overwhelmed with orders. It’s not easy for a small business to take on huge orders all at once and this may be the number one reason why they are having a difficult time getting to everyone.
People usually only react in the way they feel they are being treated. Were you being less than unprofessional when you were talking to them to? If so, then you can't blame them for reacting as they most likely deal with punk kids all day long ordering stuff //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif
I think a pissed off American on the phone is much better than calling a help line to get an Arab that speaks 3 words of English, that is sitting at a desk in Thailand //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif