Well you never know what it could have been. But I guess they blame it was all me, but whatever it was enough to not make me go back again. I am not hating on there installs I know that they are GOOD but IMO way overpriced 250 for an HID installed is ridiculous. HID are what like connecting 3 wires together? I had all my equipment. Also they wanted 550 for a system install. Once again had ALL my stuff just wanted an install. No custom just a basic 4 channel amp install. So that would have been 800 for all. I just went for it myself. It may not be no pro install, but it saved me 800 bucks which is alot