i recently got a eclips 5423 but i need another trim bezel, and the plate that goes on the side and locks it into the cage, i have emailed eclipse 3 times to no avail.
It takes eclipse about four days to respond to emails. I normaly call them direct if you nee answers. In order to get the trim ring and cage, you have to go through a dealer. Do a search on eclipse website for a local one. Some have trims in stock. If not, they can ship it too you when they get it. I am currently waiting on one for my 8455.