I got off the phone with them earlier and the claim is just pending them picking it up tommorrow, inspecting it, and then going from there. I left you a Voicemail...... I took pics of the sub with my phone at the packing place also, i was hoping this was not going to be an issue, but it seems like everything i have ever shipped through ups or had shipped to me with any weight to it gets messed up. I had fed-ex screw me for a T-4 hybrid turbo b/c they fubar'd it up, and then they just didn't even pay me the full amount of the turbo b/c seller (a business) only had insurance up to 500$ when the turbo cost me almost a grand.
Sorry for this trouble man. When you called this afternoon, my stomach dropped when you said what was up with it. Please take your own pics of the box exactly how it was packaged, and the exterior as well since you said it had holes in it.