ACE:
I never said I am perfect. And believe me we have had things go wrong before. We work with Electronics, Electronics break at the snap of a finger. There is not an installer that can say they have never seen a blown amp, sub, radio or more.
But to crucify me over a mixed up situation that has more mis communication then the president on Iraq is wrong.
When something went wrong with his car, we told him to bring his car back immediately without question. We dropped what we were doing to make sure that we didn't make any mistakes, because it does happen.
Sublime left our shop happy and tells people in our showroom that his system is rattling our glass cases. We were glad, he was happy and we did what we felt was good customer service. We also advised him not to play the system until his voltage problem was fixed!!!!.
So again I ask, how does a system get damaged within days from when it left our shop when he was instructed not to play it until his upgraded alternator was put back in. Simple: He played the system without the upgraded alternator that I told him had a voltage drop below 9 volts, because I tested it myself before removing the alt and after. I even called him to suggest not to remove it because it did work fine, but he said he was getting a new one.
So anyone that wants to agree with him, that is fine, but tell me why 9 volts is not the issue. Say what you want about the braided 4 guage wire (its real 4guage), ground locations, self tapping screws, rca's, alan keys that were stuck to the magnet that each sub comes with in the box.....use all those excuses, but the system worked with 2 12's for nine months with those factors, even worked the day we removed the 12's but it did not work 100% when he asked us to remove his alternator and replace it with a factory alt. Voltage went from 14 volts steady to instant 9 volts when playing the subs..
So am I perfect NO, never said that, but look at the facts and not excuses to 9 volts.
I want to hear who has a system that works at 9 volts and does not get damaged products, especially a high quality amplifier like us that is amperage and voltage hungry. And as he said the Head Tech from US said there were bad grounds could be a result of the problem, when you have a bad ground your voltage will drop, but it is funny that the same wiring minutes before read a steady 14 volts with a different alternator same amplifier, so the ground must have worked a little bit to get 14 volts with a 1500 watt amplifier pumping 140+ db.
He was warned, did not listen to anyone except his internet friends and has sent his amp back for repairs how many times? I have never had to replace a US AMP AX amplifier they are flawless under the right circumstances.
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