TC sounds recone... Doesnt make sence

[squeak9798 5,000+ posts]

Should they be obligated to upgrade you for free ? No.

Five weeks wait time so far with another expected 3-4 weeks is long and not A+ customer service, but not god aweful.

Good customer service would have been to advise you of the wait time prior to sending in the top assembly. Though something may have happened that caused a longer-than-expected wait time to receive the parts.

Do I think they owe you a free upgrade? No, not at present. Would it be great customer service for them to do so? Yes, it would.

 

[ProgMtl 10+ year member]

TC has really gone downhill...I've emailed them a few times and never hear anything back...their phones don't work...they moved location (or make it look like nobody's home)...ever since Kyle left it hasn't been the same place.

 

[Propimp 10+ year member]

Should they be obligated to upgrade you for free ? No.
Five weeks wait time so far with another expected 3-4 weeks is long and not A+ customer service, but not god aweful.

Good customer service would have been to advise you of the wait time prior to sending in the top assembly. Though something may have happened that caused a longer-than-expected wait time to receive the parts.

Do I think they owe you a free upgrade? No, not at present. Would it be great customer service for them to do so? Yes, it would.

I agree with you 100% I don't feel as though I'm obligated for the free upgrade, I guess my experience with other companys, that when they have ran into a situation similar to this one they have ugraded for free with no problem. That and I dont think that TC3K soft parts are worth 100$.

 

[snoopdan 5,000+ posts]

That and I dont think that TC3K soft parts are worth 100$.

$30 in parts. Trust me on this number.

 

[joetama 5,000+ posts]

$30 in parts. Trust me on this number.

I do...

 

[Audio Master 10+ year member]

dude you sdhould hjave has Peirce audio do a recone for it or even FI it would have been far less trouble

 

[Pyro_By_Nature 5,000+ posts]

TC makes some great subs, but some of the stuff they try to pull on their customers is pure bull shit.

 

[Propimp 10+ year member]

Well Me and Thilo are working this out he said that since I want a 12" basket that he can give me LMS 4000(?) top assembly for free, which will work for me even though I have never heard of the LMS 4000. anyone have any idea about this speaker.

Its should be a good week next week, ill (hopefully)be getting in my lvl 4 DC 12" and hopefully my TC2K/LMS 4000 12" //content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif

 

[hoss 5,000+ posts]

shouldnt have trusted tc...

 

[Propimp 10+ year member]

No Matter What Im Still Getting My Level 4 Next Weekish //content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif

 

[joetama 5,000+ posts]

shouldnt have trusted tc...

I agree...

No Matter What Im Still Getting My Level 4 Next Weekish //content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif

I'd PM snoopdan or someone who knows a bit about the TC product and make sure that combo will work before you get excited...

 

[hoss 5,000+ posts]

i would also make sure not to believe anything TC tells you.

 

[joetama 5,000+ posts]

i would also make sure not to believe anything TC tells you.

That is the understatement of the year...

That would be like believing everything that Nixon told you, or believing the information out of the CIA...

 

[snoopdan 5,000+ posts]

With that basket, its going to be one ugly woofer. It will work, just funny looking with the T2k motor.

 

[Propimp 10+ year member]

With that basket, its going to be one ugly woofer. It will work, just funny looking with the T2k motor.

Meh, the basket and motor will be in the box IDC. By any chance do you have pics of said woofer? Also Im not to worried about "trusting" TC if they decide to screw me, they get a broken top assembly //content.invisioncic.com/y282845/emoticons/cool.gif.3bcaf8f141236c00f8044d07150e34f7.gif