Satisfied with Woofersetc

[dan45hk 10+ year member]

Woofersetc came through today and did what they promised all along. They issued me a full refund of the amplifier and also gave me the option to receive a third amplifier if I wanted. I would like to put this whole issue to rest as I believe it has gone way too far. I spoke with management on the phone again and they explained every point that came up during the forum discussions. I want to say again that I do not think this company was trying to scam me, and I believe everything started from poor communication and a delay in receiving my amplifier. The company also assured me that any customer service issues have been investigated and corrected. I believe in letting people try to correct any problems a customer may have and this company did end up doing that. As heated arguments sometimes get, the end result may be forgotten and pushed aside. I'm a fair a person, and as I stated my opinions of what I felt was wrong with the situation, I'm not going to leave out what was done right. Every time I ordered from them I did get the items in a quick and professional manner with tracking numbers emailed to me. In the last few days management at Woofersetc has taken every step to try to resolve this and I am satisfied with the outcome. I also want to point out that even if some of my posts may seem to put Woofersetc in a bad light, I am convinced that they will take care of any issues you may have with them when purchasing from this company. In all honesty, I have never had a company personally call me and give the concern they did to take care of a customer after they were aware of the situation. I will not rule out ordering from them in the future as they did take care of the problem and to me that's what ultimately counts.

*Mods, I was told this could stay up for a while in the general section, and that's why it has been posted again*

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[fshanda 10+ year member]

Wish I could get HiFiSoundConnection to do the same.

Glad to hear you got your dilemma settled.

 

[audioholic 5,000+ posts]

W/E pm'd me yesterday that you two had resolved this issue. Im very glad to hear you both came to an acceptable arrangement. And imo both sides have shown real poise through this. W/E seemed to really take a personal approach to handling this individual problem, pretty much giving the customer what he wanted at each turn, and to dan45hk for being fair and open minded in getting the problem resolved, I know it was tough at times.

When buying thru a ***** shipper, sometimes problems like this arise. That's one of the risks taken when receiving such a significant discount over normal retail prices. IMO both parties here pretty much came out smelling like a rose for having the patience to make their way through it. Nice job guys.

 

[AVSTANG02]

That's good to hear.

I also hope you aren't out any money for all of this shipping.

It is obvious your install is not the problem.

 

[Hoodlum007 10+ year member]

Props to Woofersetc for keeping the customer happy after all that.

 

[TerryMorgan 10+ year member]

Glad to see that everything got straightened out, I was reading your previous thread about the whole deal and it looks like they must've worked everything out nicely for you. I've ordered from Woofersetc before and never had any problems, so I was quite surprised that someone would have any issues. They've always been good to me.