i've ordered SE's and SX's from RE. With the SE's both boxes were in rough shape with the foam rolling loosly in the box. One of them were damaged by fedex as well. luckily RE handled it very promptly and had another at my door about a week later. The SX's on the other hand came to me in pristine condition, boxes still in excellent shape. Note that completely different trucks and drivers delivered these. I think it all depends on how caring all the fedex people are that come into contact with your package. I can only imagine some clown at fedex saying, "hey it says fragile, lets see how fragile it really is?"