The BBB wont do shit for anyone....I dont think they've ever done anything for anyone to tell ya the truth. I had so many problems with Best Buy & warranties but the BBB just washed their hands of it and told me to fuk off. And after some research i found that this is pretty much standard operating procedure with BBB.....so dont expect them to help you with orion.
probably best bet : dont ever buy an orion product again, and tell everyone you can about how shitty they are.