my ikesound experience :(

[terry6405 10+ year member]

i sent my CD player that i bought from them back for repair and they recived it may 3rd and told me it would take 4-8 weeks, i was charged $35 for the warranty claim, even though it was totally under warranty. i called them alot and today i finally talked to the owner and she said it will take a few more weeks, making the total time nearly double the estimated. i them asked for my $35 service fee back because service is not what i got. She refused. she said she would not refund the $35. After i fought with her a while, she said she she would refund $10, and i said that was not enough and if she still refued i would file a claim with the better business bureau. then she got mad and said i was threatening her and said if i did file a claim that she would reply like she always did, leading me to beleave that many claims have been filed with them. i later filed my claim and am now waiting for a reply. they are also very impolite everytime i call. they do not deserve business.

thanks for reading, ill keep you posted with was else happens

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[iceteebone 5,000+ posts]

should've searched ikesound on here. you aren't the first

 

[terry6405 10+ year member]

hindside is 20/20, and i bought it like 6 moths ago, before i joined

 

[bigbangtheory 5,000+ posts]

I was had almost a year ago. Should have searched like Icetea said. Sorry to hear about it.

 

[iamamp3pimp 5,000+ posts]

i havent had any issues with them.....

bad luck for j00

 

[revrider1 5,000+ posts]

I have had a bad experience and never again, like said above you should have done some research on the place...

 

[THUNDERBIRD 10+ year member]

yeah they do that there, i finally talked to ike and he took care of it. they are out of a lil storage unit. and better business bureao doesnt do shit. all they do is file reports and people can call to see if they are good or not.

 

[Fast1one 10+ year member]

The owner is female? Well that explains it...

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[tranv117 10+ year member]

It took them 10 weeks to refund my money for an amp that I sent it for repair. After a lot of nagging for about a week, they finally told me that they cant find my amp and gave me store credit.

Their customer service is poor but most of the time, their products havent failed me yet.

-Victor

 

[wesl56 10+ year member]

uh oh... i had bought an alpine deck in may and it broke about 3 weeks later, so i sent it in for repair with the $35... they said 6-8 weeks so i am stil patiently waiting...

i have bought from them several times since 2004 and have never had issues... even had an amp blow and sent it back and got a brand new one back fairly soon (that was about 2 years ago tho, i see they have changed) so who knows

 

[woc47 10+ year member]

yeah, i bought crap from them a year and a half ago and never had any problems. Dealt with "ike" if he is the real owner or not, don't know. i bought a clarion cd deck, and buddy of mine bought 3 ppi amps, and 2 directed subs no problems their either. Never dealt with their customer service tho, sorry to hear all the troubles

 

[NMBR1SPT 10+ year member]

yeh, no probs here either have bought over 8 type R subs 3 PPI amps 2 Directed subs two alpine decks a clarion deck and type R comp. and R coaxials and others I have forgot.....Knock on wood, I always deal with IKE who is the owner.

 

[iamamp3pimp 5,000+ posts]

how do you deal with Ike?

 

[THUNDERBIRD 10+ year member]

you ***** until you get him.

 

[CBFryman2 5,000+ posts]

Have a siggy like me, i had the same experence. the BBB only files shit and that is about it.

I say when we have the SSA meet we roll down to hollywood florida and steal of our shit back.