Kenwood DDX5015DAB digital radio stuck on "Updating List" after power loss

[aussieanth]

I've been running a Kenwood DDX5015DAB for 2 years without issue.

Recently I disconnected the battery for around 1 hour.

After reconnection, I had to put the security code in as expected.All works fine except the digital radio input.  A window appears in the middle of the screen saying "Updating List".  Screen does not respond to
touch. Seemed to be stuck on 5e frequency (normally scans through digital channels starting with 5...6, 7, etc when using the channel scan function.)

Only way I can switch to FM radio or USB media is via the physical MENU button.

I have disconnected power again and repeated the process. 2nd time around it played 1 station only (9a or something higher than the starting 5 channel).  Perhaps its getting stuck on the channel scan and freezing or failing to progress.

I tried flashing the latest firmware for the main headunit software and the DAB software. Same result.

Kenwood want me to ship it back and charge to investigate (out of Warranty, in Australia), and have offered no further support via email.

Any ideas?

Click to read more...

 

[aussieanth]

Managed to resolve it. Disconnected battery for a 3rd time, reflashed DAB firmware again & switched antenna briefly.  Now returned to normal and I can seek all digital channels. Not sure what happened but its resolved.