K&b Audio Repair Sucks

[bobo244 10+ year member]

I sent them my Viper 2500.1 to get it fixed and paid with paypal the day they received the amp. On their site it says that it takes 2-3 business days to fix and ship out amps. Tomorrow will be a month since they received my amp. Any email the respond to is a bunch of bullshit and they wont give any strait answers, one guy even had the nerve to say that they never received my amp as I am looking at ups.com saying they recieved it on the 22nd.

It was supposedly shipped out last Tuesday but not only havent I received my amp, but they wont respond to my emails or voicemails and give me a tracking number. Thanks to whoever on here recommended them.

What should I do?

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[bobo244 10+ year member]

oh yea.. and it was 120 plus the 30 bucks to ship it to them

 

[DBfan187 5,000+ posts]

file a claim, you have proof with UPS's shipping records.

 

[zachzchw 5,000+ posts]

Contact the better business bureau. So, they said it shipped last tuesday, but didnt give you tracking information?

 

[PhatTonyDeMarco 5,000+ posts]

Have you talked to them on the phone, if its possible? I would call them up and ask to speak the highest person possible, supervisor, or shift manager, w/e it may be.. ***** the hell out of them, and threaten to file a claim with the BBB, in hopes for a discount. Then file a claim anyway..

 

[TeenWolf 10+ year member]

Call them and flip the f**k out! Threaten them with the better business bureau. If they haven't fixed it yet, demand they send it back to you with a full refund. Ask to s/w a manager. You're obviously not happy with their service, so stand your ground and get to the bottom of this.

 

[bobo244 10+ year member]

file a claim, you have proof with UPS's shipping records.

Yes I do have shipping proof, that is how I know that they received it on the 22nd of June.

I have called them, but it goes strait to a voicemail. They called back to let me know they shipped it out last Tuesday. I left another message early this week and haven't gotten a call back. I wrote them a nasty email today basically threatening to do something if I dont get a response tomorrow.

How would I go around to file a claim with the BBB? I just don't them to **** up my amp so I end up getting screwed in the long run.

 

[PhatTonyDeMarco 5,000+ posts]

http://www.bbb.com

Its pretty self explanitory on how to use the site.

 

[TeenWolf 10+ year member]

Info about the BBB is here:

http://www.bbb.org/

 

[TeenWolf 10+ year member]

http://www.bbb.com
Its pretty self explanitory on how to use the site.

You beat me to it //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

 

[bobo244 10+ year member]

Thanks, should I file a claim, or wait till I get (or dont get) a response?

 

[TeenWolf 10+ year member]

Always good to solve problems at the lowest level possible. Filing with the BBB could be a long process...not sure b/c I've never done it. You emailed them today and advised "deal with my problem or BBB". So, wait until tomorrow and see what happens.

 

[DBfan187 5,000+ posts]

call/email kbb first with a warning to file a claim, if nothing happens. file it.

 

[bobo244 10+ year member]

EDIT-- they only answer the phone during certain hours, so I will call tomorrow and *****... which will be very fun because I have a lot of anger built up from not having bass for almost 2 months //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

 

[TeenWolf 10+ year member]

No bass for two months = ANGER for me too.

I've worked with customer service, so some advice:

-Stand your ground but don't be a prick. The guy you talk with didn't f**k up...the company did

-Be firm and don't accept excuses, but don't start swearing your head off

-Listen to the guy...he may truly want to help you, find the problem, and get this straightened up quickly

Do this and you will get much further. I worked with Bell customer service for over two years and I heard it all. Customers who call with valid complaints, are calm, and don't call you an asshat, usually get their problems solved much more quickly.

Savages get "accidentally" disconnected. Get my drift?