Is Sundown's customer service this bad? Am i doing something wrong? Calm me down

[Pyrofan]

I have called...and called....and called and got only one answer. I have emailed them with no reply. This is getting absurd. Is their customer this bad? The guy i talked to said ill get a email on Thursday (the 12th) ( first email was on Monday). Im trying to return my Sa-8 and cant get a RMA. My truck and garage are is disarray till i get the sub. Is this normal? Even if it shipped today, i wont get it back till late next week or the week after. Just very upset with the situation. Hope this is where i can post this.

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[LOUDNDEEP 10+ year member]

they have great customer service from everything i have heard. they did just move into another building recently.possibly growing pains im not sure but good luck hope this gets resolved quickly

 

[myjaja 10+ year member]

They have an rma form on the sundown website. You should try this..

RMA Form || request your RMA # here

 

[raptor727 10+ year member]

Their customer service is terrible. Good luck on getting a quick response or for that matter getting one.. They have awesome products but their service just down right ***** imo.

 

[bbeljefe]

I've had prompt and helpful service from them.

 

[whitedragon551 5,000+ posts]

@sundownz;

 

[Pyrofan]

They have an rma form on the sundown website. You should try this..
RMA Form || request your RMA # here

Did that last week. No reply

 

[Pyrofan]

Their customer service is terrible. Good luck on getting a quick response or for that matter getting one.. They have awesome products but their service just down right ***** imo.

Its making me not want to buy from them. Id pay more to know that if it doesnt work, i get good customer service.

 

[raptor727 10+ year member]

Its making me not want to buy from them. Id pay more to know that if it doesnt work, i get good customer service.

I won't buy new sundown for that reason. I love their products but I hate when I have to wait two weeks for a response.

 

[bhsdriller 10+ year member]

Have had nothing but good cs from Sundown

 

[Jeffdachef 5,000+ posts]

a lot of car audio companies are slouching on the customer service department nowadays. Even the good ones.

 

[rfluvinmf 10+ year member]

Guaranteed reply if you post here: (Sundown Audio) - Car Audio Classifieds

They spend lots of time over there.

 

[raptor727 10+ year member]

Guaranteed reply if you post here: (Sundown Audio) - Car Audio Classifieds
They spend lots of time over there.

BAMM!!! This guy hit the nail on the head. Oh and by the way my dealings with them were about a year ago so nothing recent for me.. Maybe they improved since

 

[Team Ampere 10+ year member]

Agreed. Great products, few days/week or so for rezsponses

 

[SPLaudio 5,000+ posts]

text me at 315-530-2632 and give me ur # i will get someone to call you.

they are extreamly bizy and just moved...