ok, i have a tendency to get screwed over with my car - whether it be installs, warranties, defective parts, etc.
as some of you know, i was a victim of a local install shops major, major screw up (Team Nutz - located in pittsburgh)
theres actually a thread about this in the PA review section..
ANYWAY, along with multiple other unrelated issues, i bought an alternator off "Motor City Reman" on
ebay for my 97 grand prix when i had it. it SUCKED. dropping voltage, not putting out what it said, the list went on.
i called to have the alternator sent back for a refund. the guy (who was a TOTAL *******) told me he would "repair it and send it back, shipping at my cost because i
probably installed it wrong"
this infuriated me..first i had a professional shop who does ALL my work now, whom i TRUST do it. they installed it properly, trust me, i watched them. even when telling him this, he tried to question me telling me it was install error, and he would repair it at my cost (shipping). when i said that wasnt acceptable and i wanted a refund, he told me to "**** off" and hung up on me. FOUR witnesses heard this on speakerphone at my last job, including a customer in the store who overheard the conversation.
i dont understand why a LOT of companies now a days have a problem refunding a customer when issues arise...whether it be a car audio install shop, alternator manufacturers/refurbishers, etc. its like...dude... the shit is under warranty... i dont want it, its defective, ill send it back you pay for shipping BACK to you, since you SENT me a defective unit, and refund me the cost i paid. simple as that. but no, they want to repair it...because thats the cheaper route.. so i take it its cool to cheap out on your customers now days
sad part is, 90% of companies don't hold up to the customer service bargain in the end.
NOTE: this is not directed to Iraggi/Dom, this is directed to team nutz / motor city reman.
i'm just afraid now as i don't know who to go with for a HO alt - customer service is HUGE for me, and i hate having to wait more than a couple hours / 24 hours for a response and/or wait weeks for things to be sent back, etc.