It ***** but from a business stand point they can't just send out a new product without first receiving the old. Sounds like they were willing to work with him but he had a pressing schedule so it didn't work out. What company could you order a new sub or amp from right now and say, "It doesn't work send me a new one. Once I get the new one I'll send the other back I promise!"
I've dealt with numerous companies over the years, and I have had numerous companies send me replacement parts under warranty. Typically they take a credit card number and tell you you have X amount of days to return the defective item or your card is charged.
I didn't make this up, I assumed this is how most companies work.
bashing a company and trying to make them look bad over a $20 cable is hogshit. OP **** it up and spend the $20 and get a new cable from them and get refunded when they receive the bad cable. piddle **** to complain about here.
Come on man, I spent $285 on cables for my stereo. I would throw $20 in the trash. It's not the money, it's the fact that I bought what I thought was a quality product, only to have it not work correctly. If I would have known that was their standard warranty policy, I would have driven down the street and gotten my wires from Best Buy or a local shop.
How could online stores compete with brick and mortar stores if every online retailer made you send back your defective item first. Nobody would buy online, it's too much of a hassle.
Glad knu cleared things up. Always 2 sides to a story. OP looks like a moron now lol
I look like a moron because why? They never once told me to buy a new cable and they would refund me when I sent my defective cable back. This is all I was offered.
Not until I posted this thread did knu offer to refund me if I were to purchase a new cable. That's shady if you ask me.
I left a negative review, and they quickly find a solution. When I emailed them for weeks asking for another solution, crickets.
Reported for ae of banned member.
Op-its absolutely rediculous to think they would send you a new cable before old is returned. If youre the customer they lost for life.. Theyll be ok.
Like I said earlier in this post ^. How would online retailers compete with brick and mortar stores if that was a commons policy. I have dealt with numerous companies and they always work to find a solution.
Really standard policy regardless of manufacturer.
If you ask any vendor how their return policy works before you buy their product , you will find this same policy in place. So how will you buy any products moving forward since this policy does not agree with you ?
If it worked fine for months (read 1+ year), it clearly wasnt defective. If it was defective it wouldnt have worked at all. The OP clearly did something to screw up the RCA cable.
I had my stereo installed by a professional installer. The amp is mounted under my back seat. There is no damage to the cables, there is nothing rubbing against the cables. I never touch my amp or wires. Never pull my amp out. I never unplug my rcas. Up until the time my speaker stopped working, I hadn't even looked at my amp or wiring.
I know exactly which rca is bad. If I pull on the 3 other RCAs, they are tight near where the wire connect to the metal end. Tne 4th wire is loose. Clearly after a few months, the connection inside the rca came loose. That is the definition of a defective cable if you ask me.
