Well , the closer you are to las vegas the sooner you shall recieve. On another note, the company is growing with popularity daily hence the longer waiting times. Sorry but that is this day in age. If you think about it, in the early 1900s companies had better customer service due to smaller demands. today, places still advertise in some way or form customer service, but due you really think you're going to get it with big business? Probably not, you know that when you walk into that packed in & out burger now dont you....think about it this world is packed with people, sometimes I wonder how anything gets done. But back on topic Scott and his company "Fi" are still small enough to provide this service. But there will come a day if they continue to grow that it will be difficult to continue providing the service they do so well.
Sorry for the rant but you get my point