Filing claim with DHL??

[2002XLT 5,000+ posts]

Ok, here is the story. I traded someone and sent the package through DHL. Its been 3 weeks now, and they cant find the package. If they cant, then tomorrow i file a claim to get money back since they automatically insure for 100 bucks. My question is how do i prove how much the item was worth? Or do they just give me the 100 bucks? I mean, this was a trade, so there was no "purchase" that i can show them. Does it go on estimated cost? Or going rate? Or can i show them the receipt from when i bought the item at the beginnniing of the year?

Basically i need to know what to expect and what i need to say.

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[duece212 5,000+ posts]

Ok, here is the story. I traded someone and sent the package through DHL. Its been 3 weeks now, and they cant find the package. If they cant, then tomorrow i file a claim to get money back since they automatically insure for 100 bucks. My question is how do i prove how much the item was worth? Or do they just give me the 100 bucks? I mean, this was a trade, so there was no "purchase" that i can show them. Does it go on estimated cost? Or going rate? Or can i show them the receipt from when i bought the item at the beginnniing of the year?
Basically i need to know what to expect and what i need to say.

They will want the receipt from the beginning of the year that shows your purchase price for the item.

 

[2002XLT 5,000+ posts]

it would be a paypal receipt, would that work the same?

What happens if i cant provide a receipt? (just curious)

 

[six501 10+ year member]

I'm dealing with the same shit from UPS. They lost 1 of 4 rims I sent. How the **** can you lose an 80lb 22" rim?

 

[2002XLT 5,000+ posts]

I'm dealing with the same shit from UPS. They lost 1 of 4 rims I sent. How the **** can you lose an 80lb 22" rim?

Seriously. This was a 65lb subwoofer box. //content.invisioncic.com/y282845/emoticons/eek.gif.771b7a90cf45cabdc554ff1121c21c4a.gif

 

[2002XLT 5,000+ posts]

ttt

 

[2002XLT 5,000+ posts]

Yo, need some help foo.

 

[2002XLT 5,000+ posts]

nobody else has dealt with dhl claims before?

 

[bjfish11 5,000+ posts]

Exact same things happened to one of my boxes and DHL... around 140 lbs and 6 cubes, NET. They lost it. Since it was uninsured, you will only get $100. Should have paid little extra for insurance //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

 

[brtnboarder3241 5,000+ posts]

2 words...my signature. //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif good luck getting your money

 

[HypnoticCure 10+ year member]

dhl customer service has been better then fedex or ups for me in the past, they lost some JL Subs once of mine and ended up finding them but ruined one then paid for it since it was insured. They are decent just talk with them and they will really try to track it down before payin the money...

 

[jj4475 10+ year member]

them dudes dont lose shit... they toss it to heavy

 

[2002XLT 5,000+ posts]

Exact same things happened to one of my boxes and DHL... around 140 lbs and 6 cubes, NET. They lost it. Since it was uninsured, you will only get $100. Should have paid little extra for insurance //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

meh. ill be happy with the 100 i suppose. Im curious if they will refund my shipping price back as well? I mean, that was 55 bucks alone. //content.invisioncic.com/y282845/emoticons/eek.gif.771b7a90cf45cabdc554ff1121c21c4a.gif

2 words...my signature. //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif good luck getting your money

well that sucks.

dhl customer service has been better then fedex or ups for me in the past, they lost some JL Subs once of mine and ended up finding them but ruined one then paid for it since it was insured. They are decent just talk with them and they will really try to track it down before payin the money...

Ya they have been "looking" for it for about a week now, after tomorrow i can file for lost package.

them dudes dont lose shit... they toss it to heavy

well it made it across the country before they decided it was too heavy.

 

[bjfish11 5,000+ posts]

meh. ill be happy with the 100 i suppose. Im curious if they will refund my shipping price back as well? I mean, that was 55 bucks alone. //content.invisioncic.com/y282845/emoticons/eek.gif.771b7a90cf45cabdc554ff1121c21c4a.gif

Yes, they refunded my shipping. Just call customer service and explain it to them, they will help you out. DHL customer service is very good.

 

[brtnboarder3241 5,000+ posts]

i did that and they sure as hell didnt help me