Filing a claim for damaged goods? How long does it take?

[PV Audio 5,000+ posts]

Anyone else been through this? If you didn't see it, my thread was deleted because Squeak9798 thinks that what he says as the rules supersede what the admin has told me personally. It was about a 12 RL-P that I bought where the basket was fubar because of poor shipping technique. Time frame I'm looking at?

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[faulkton 5,000+ posts]

i would guess it takes a long *** time..you should have added some bubble wrap...or at least told fedex there was some bubble wrap...so they cant say it was due to packing..

 

[dbubble 10+ year member]

with fedex it took about a month for them to cut the check

 

[bimma85 5,000+ posts]

i would guess it takes a long *** time..you should have added some bubble wrap...or at least told fedex there was some bubble wrap...so they cant say it was due to packing..

on each side of the sub there is not even an inch of space available in the box for packing materials. Like I said early, I dont deal with fedex much....but UPS would say that you should have at least 2" on each side. Therefore they can easily fok(the seller if he coughs up the $) you if they choose

as for time.... //content.invisioncic.com/y282845/emoticons/crazy.gif.c13912c32de98515d3142759a824dae7.gif You'll be waiting //content.invisioncic.com/y282845/emoticons/crap.gif.7f4dd41e3e9b23fbd170a1ee6f65cecc.gif

 

[PV Audio 5,000+ posts]

I mean, I don't really want the money as much as the speaker. Reason being that it was like next to brand new, and unless they cough up the price of a new one, it won't be enough to buy a replacement. So if they can get me another one, then I'm game. The woman on the phone was hilarious though.

"FedEx, how may I help you"

........

.........

........

"And what is the name of the object that you are making the claim on?"

"It's a SoundSplinter RL-P 12""

" A wha?"

.....

...

"Does that hurt? I don't know if we cover dangerous objects"

Typical.

 

[trevor87 5,000+ posts]

I filed mine and they returned a letter saying it wasnt filed completely and its still been over a month

 

[PV Audio 5,000+ posts]

Some dick is coming on tuesday to pick it up for "analysis". I'll analyze it for you: it's fuked.

 

[trevor87 5,000+ posts]

Pv what all did you have to give them for them to complete the claim and come pick the item up? And did you do it online?

I did it online and they returned a letter saying it wasnt complete.

DId they call you to schedule a pickup or you call them?

And did you take pics of the box or anything on the box?

 

[PV Audio 5,000+ posts]

Bro, I took pics of everything.

http://forums.caraudio.com/vb/showthread.php?t=141778

All that was necessary. I kept both boxes as well just in case (yesterday's and today's). I called them first thing (I don't do emailing when I'm mad, I want to talk to someone), and they took some info.

 

[marcusb419er]

don't let them give u the run around like they did my sister then after awahile they'll say its to late to do anything about it.

 

[trevor87 5,000+ posts]

Bro, I took pics of everything.
http://forums.caraudio.com/vb/showthread.php?t=141778

All that was necessary. I kept both boxes as well just in case (yesterday's and today's). I called them first thing (I don't do emailing when I'm mad, I want to talk to someone), and they took some info.

Yea i saw the pics,i guess i need to call asap and give them all my info so theyll come get this sh*t

 

[djman37 5,000+ posts]

i bought some SE's from cappy72 a while back. One showed up with a seized cone...all the way down. They took the sub and cut HIM a check. He paid me, but apparently you are supposed to get your money back from the seller, then they deal with reimbursing the seller for the damaged item.

UPS i believe was the shipper.

G/L My subs weren't double boxed, but also didn't have any newspaper. Packing peanuts and lots of bubble wrap.

 

[PV Audio 5,000+ posts]

don't let them give u the run around like they did my sister then after awahile they'll say its to late to do anything about it.

Hell, I'm calling those bastards every day. Where the **** is lax?

 

[swc204 10+ year member]

maybe he has a life?

and go read the thread with the pictures in it....

 

[guy022077 10+ year member]

ups..took about 1 week, fedex took 1 month,usps took 3 months total. but thats because you have to wait 30 days before filing