Fantastic Customer Service <KENWOOD>

[15nissen 10+ year member]

Hey i just wanted to let everyone know the great expericence i have had with kenwood. I purchased the KDC-X590 over a year ago and sent it to a local shop for repair. The unit stopped reading cd's, and kenwood quickly covered the payment. 6 months later (a month out of warrenty) the dislpay stopped working. I contacted kenwood agian, and simple stated that i was unhappy with this lemon of a headunit and really do not want to wait for another 3 weeks for it to be fixed. The service rep faxed me info to tape to box, and said do not worry about the warrenty going bad. Just send the unit in, and we will replace it asap. I promply sent the unit in and 5 days later recieved the newer model KDC-x591, with a new 2 year warrenty. The rep even emailed me to ensure it was satasified and if there is anything else they can do for me. +1 for kenwood

For the money i think this is the best headunit out there. 4 volt preouts, mp3 etc, and a 4 foot usb cord that i can to the glovebox that i use a 4 gb flash drive for music, divided up into 30 or so named folders. The song name / artist scrolls across screen and is easy to use. I am not currently amping im factory sounds and the 22 rms a channel internal amp does the job great. If you are in the market for a new headunit, i would highly advise making this your first choice.

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[TylerBD12 10+ year member]

Well that's good to hear. It's hard to get good customer service these days.

 

[jco1385 5,000+ posts]

i

 

[BassBallin]

wow i hope they will be as nice to me, i had my hu blow the cra pre outs twice now, i sent it back when it was under warrenty and they fixed it and now it just did it again.

 

[15nissen 10+ year member]

wow i hope they will be as nice to me, i had my hu blow the cra pre outs twice now, i sent it back when it was under warrenty and they fixed it and now it just did it again.

I was nice and told them, it wasnt even cost effective for them to keep repairing the same unit, and it would be cheaper to just replace mine. She agreed and its better on both ends.

 

[Tonyguy 10+ year member]

i hope they're this good if anything happens to my 791

 

[90accordman 5,000+ posts]

lol kenwood cust service is right across the hall from us. good to hear they are doing good over there

 

[15nissen 10+ year member]

lol kenwood cust service is right across the hall from us. good to hear they are doing good over there

hahah go tell Julie Smith thanks for hooking a brother up!

 

[Rich B 5,000+ posts]

lol kenwood cust service is right across the hall from us. good to hear they are doing good over there

Kenwood's in Fresno?

Thats good to know as I dont live far from there.

Dont own any Kenwood yet, but its good to know!

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[Ignatowski 5,000+ posts]

Its true,I have spoken to Kenwood before and they

actually spent about a half hour with me tuning my new HU 2 years ago

and its still working perfectly now......I can tell you Alpine and Pio will

NEVER work with the customer in that fashion...

The Excelons are great head units and fair priced

 

[BassBallin]

i love my kenwood

 

[MBrock4u 10+ year member]

Very nice! I have never had any problems with the Excleon decks I have had, and the X-990 is steller //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif That is nice to know if I ever need them, Thanks!

 

[IgnoreMe 5,000+ posts]

bought a brand new kenwood unit as a temp for my explorer to replace the alpine for a bit because it was doing weird shit before i got it fixed.

**** thing stopped playing cd's in less than 30 days. only cost 100 bucks, and i threw the reciept away. wish i would of known about their CS. i would of contacted them. instead i threw the HU away cause i wasnt gonna argue with BB about trying to return a unit with no reciept.