UPS dropped my RE HC 18" back last year.
Dropped it so hard that it shifted the magnets and seized the VC up. Had insured it for 600 and shipped it properly (wood frame and tonss of foam) and still showed up wrapped in plastic in a regular cardboard box. We had Before and After pix of the box getting dropped off at the UPS store packaged RIGHT, and it showing up at my place beat to hell.
They wrote me a 200 dollar check and told me to "Sue them" if I didn't like it.