ebay buyer ripping me off: need advice bad

[Polski13 10+ year member]

You should've put the full insurance on it. I hate to hear that, but that's one thing I make sure to do with eBay is have full ins, and require signature confirmation. There's all sorts of ways for buyers to screw the sellers, but doing those two things everything have kept my *** covered since I began requiring it. Just for future reference, use signature confirmation as well. Delivery confirmation isn't enough according to eBay to ensure the buyer received the package. Had this happen to me about a year ago, so I lost the item and had to offer a full refund, because the buyer claimed he never received the package, but USPS said it was delivered.
This stuff definitely cuts into overhead, especially with the eBay/PP fees nowadays, but it's that or risk instances like what you're going through. I really don't sell as much on there anymore unless there's a pretty large profit margin for me or I just want toget rid of something.

Yeah i really wish i wouldve put full ins on it. But we learn from our mistakes

 

[Polski13 10+ year member]

they got a section item not returned in sent condition.... so if he sends bricks it can be claimed..... and you can turn off returns like mine is.... the only reason that something can be returned to my store is if.... Item not as described with proof...

Thats good to hear that it can b claimed. The guy told me has proof of everything but i have yet to see it. I told him id give a partial refund but i need to see proof and i need to contact the comp that gave him a quote for repair

 

[basswiigee]

Thats good to hear that it can b claimed. The guy told me has proof of everything but i have yet to see it. I told him id give a partial refund but i need to see proof and i need to contact the comp that gave him a quote for repair

thats excellent and see what he comes up with....

 

[d77543020 10+ year member]

they got a section item not returned in sent condition.... so if he sends bricks it can be claimed..... and you can turn off returns like mine is.... the only reason that something can be returned to my store is if.... Item not as described with proof...

poblem is what proof will you have if you say he sent you bricks back but he tells ebay he sent the item back at that point its a he said she said and ebay will tell you to go to your local authorities but in the mean time buyer gets the cash back,also you can turn off returns all you want it wont work becaues if the buyer claims its not as discribed then he will get his money back,i put no returns on all my sales but when a guy claimed the amp i sold him had a blown channel i had to send him a refund turns out amp worked fine he just dident want it

 

[Polski13 10+ year member]

like he said best thing to do is always insure.... I've had usps break like 3 packages... cashed me out in full, even refunded the shipping..

Thats good. Idk if the stuff he claims wss bc of shipping but i cant tell without his proof. Its possible the cd changer cracked during shipping but idk thescreen to the sliding door vanished bc i shipped it with changer. And i really dont think that the issue of the display lighting up on the radio is due to shipping. That problem is due to install error

 

[basswiigee]

poblem is what proof will you have if you say he sent you bricks back but he tells ebay he sent the item back at that point its a he said she said and ebay will tell you to go to your local authorities but in the mean time buyer gets the cash back,also you can turn off returns all you want it wont work becaues if the buyer claims its not as discribed then he will get his money back,i put no returns on all my sales but when a guy claimed the amp i sold him had a blown channel i had to send him a refund turns out amp worked fine he just dident want it

wow, lol I run a ebay store but I also video tape my package openings, and he doesn't get the money back as soon as item is read delivered they give you a five day grace after item is returned to dispute, prior to refund you can also put a hold on the refund so that he doesn't get the money until all appeals process is fully exhausted, I've also had ebay side with me on items not as described cases, you got to make sure you name all the flaws in the description section... I often call and talk to so my information also gets documented on the ebay side so if it does go past dispute ebay sees more on my side than what is in the buyer seller conversation..... and in your case I would've told him ok, amp must have been damaged in shipping, he will either have to drive it to the post office present it to them for damage report, once damage report is done, the amp gets sent back to me, i still got the amp and the post office cuts me a check for full refund plus shipping and now I got a amp to sell again.... that has worked numerous times as well.....

 

[basswiigee]

Thats good. Idk if the stuff he claims wss bc of shipping but i cant tell without his proof. Its possible the cd changer cracked during shipping but idk thescreen to the sliding door vanished bc i shipped it with changer. And i really dont think that the issue of the display lighting up on the radio is due to shipping. That problem is due to install error

yeah, definitely wait to see his proof.....

 

[Polski13 10+ year member]

poblem is what proof will you have if you say he sent you bricks back but he tells ebay he sent the item back at that point its a he said she said and ebay will tell you to go to your local authorities but in the mean time buyer gets the cash back,also you can turn off returns all you want it wont work becaues if the buyer claims its not as discribed then he will get his money back,i put no returns on all my sales but when a guy claimed the amp i sold him had a blown channel i had to send him a refund turns out amp worked fine he just dident want it

Wtf. This guy has told me tho that he wants the radio but doesnt want anything to the cd changer. He wants me to give a full refund or refund 100 for the cd changer and 100-150 for repairs on the radio

 

[Polski13 10+ year member]

thats excellent and see what he comes up with....

Yeah thats wat ill hav to do. And on top of his bs, hes threatening me with negative feedback. he told me if i dont agree to refund 100 plus repair costs then he wants a full regund plus i cover return shipping. Wtf. I told him no way would i ever pay for return shipping.

 

[d77543020 10+ year member]

wow, lol I run a ebay store but I also video tape my package openings, and he doesn't get the money back as soon as item is read delivered they give you a five day grace after item is returned to dispute, prior to refund you can also put a hold on the refund so that he doesn't get the money until all appeals process is fully exhausted, I've also had ebay side with me on items not as described cases, you got to make sure you name all the flaws in the description section... I often call and talk to so my information also gets documented on the ebay side so if it does go past dispute ebay sees more on my side than what is in the buyer seller conversation..... and in your case I would've told him ok, amp must have been damaged in shipping, he will either have to drive it to the post office present it to them for damage report, once damage report is done, the amp gets sent back to me, i still got the amp and the post office cuts me a check for full refund plus shipping and now I got a amp to sell again.... that has worked numerous times as well.....

video tapeing is a great idea but in my case i can tell the guy to do this and do that but the money has already been pulled from my acount becaues when someone makes a claim ebay automaticly takes the money from paypal and wont put it back untill the buyer is satisfied so if the guy doesnt want to go to the post office or want to provide me proof of any kind he does not have to ebay will give him the cash back upon me getting the package back

 

[d77543020 10+ year member]

Wtf. This guy has told me tho that he wants the radio but doesnt want anything to the cd changer. He wants me to give a full refund or refund 100 for the cd changer and 100-150 for repairs on the radio

and i bet you there is nothing wrong with the items but thats ebay he is trying to blackmail you i would say send my stuff back and hopefully there is no damage go on youtube and type in ebay buyer protection and look at all the horror stories with sellers get ripped off buy crap buyers

 

[Polski13 10+ year member]

and i bet you there is nothing wrong with the items but thats ebay he is trying to blackmail you i would say send my stuff back and hopefully there is no damage go on youtube and type in ebay buyer protection and look at all the horror stories with sellers get ripped off buy crap buyers

I didnt kno there were vids about this stuff. Im def gonna check it out

 

[basswiigee]

video tapeing is a great idea but in my case i can tell the guy to do this and do that but the money has already been pulled from my acount becaues when someone makes a claim ebay automaticly takes the money from paypal and wont put it back untill the buyer is satisfied so if the guy doesnt want to go to the post office or want to provide me proof of any kind he does not have to ebay will give him the cash back upon me getting the package back

they don't take it they place a hold on it.... if he refuses to take to post office ebay contacts post office for you(as that is a not on the buyer, but the shipper).... this all is not true neither, i mean if you let them they will do that but if you contact them, there are so many steps you can take to prevent all of that..... ebay cannot release funds until one, you give permission, it has escalated past claim and has had the 30 dy review and ebay decided to refund after return then you still get the 2dy - 5dys for dispute of returned package.... they have a whole seller protection program just like the buyers, not as in tune but still gets the job done, i've had over 35 disputes and several claims, packages destroyed, i've never lost a claim, dispute or anything of the nature with ebay... its all about how you use their system.....

 

[Polski13 10+ year member]

they don't take it they place a hold on it.... if he refuses to take to post office ebay contacts post office for you(as that is a not on the buyer, but the shipper).... this all is not true neither, i mean if you let them they will do that but if you contact them, there are so many steps you can take to prevent all of that..... ebay cannot release funds until one, you give permission, it has escalated past claim and has had the 30 dy review and ebay decided to refund after return then you still get the 2dy - 5dys for dispute of returned package.... they have a whole seller protection program just like the buyers, not as in tune but still gets the job done, i've had over 35 disputes and several claims, packages destroyed, i've never lost a claim, dispute or anything of the nature with ebay... its all about how you use their system.....

Is there a way to post vids to ebay so they can see my radio was working? Also the guy contacted me again and finally sent me pics and one vid but still hasnt given me a number forthe professionals who inspected it. And hes demanding a full refund pkus i pay shipping to get it bak

 

[Polski13 10+ year member]

I am fairly certain that the "return period" isn't 45 days, it's what you set it at in your listings. That being said buyers are protected for a certain time period (typically 60 days after the last action in a transaction) so that they don't get screwed.
We set our return policy to 60 days a couple of years ago (the first to do so!) but we could have had it be 14 days and eBay would have to abide by that. Buyers could leave us negative feedback, but that's a whole other can of worms.

Polski - check your PMs, sorry it took to long to respond.

Thank you for the help. Now i need help more than ever. The guy just escalated the case through paypal. Is that the same escalating with ebay? Or is that a seperate escalation with paypal?