Don't be lured in by unbelievably low prices - AVOID IKESOUND like the plague.

[skmfkr 5,000+ posts]

i would cancel your order and get something else

 

[jer_stud56 10+ year member]

Ok, so some go extremely smooth and some go sour. That's how any company is - it just depends on the customer service which to me it sounds like they have very little of or none at all. Personally, if I had never heard of them and I was looking at buying something from them on eBay, I would buy it - I go with the 90%+ feedback for buying. Anything less is a waste of my time.

So in turn, they're not that bad of a company. Just have their ups and downs.

 

[GSteg 10+ year member]

they are sh|tting me right now. I bought something and they sent me the wrong one. Now they don't even want to respond to me.

http://www.bbb.com

Contact them. Seems like those who filed a complaint with BBB has gotten it resolved. lol.

 

[lubetek 10+ year member]

its funny because I just posted a topic about how rude the lady is over at Ikes in another car audio forum.

I think they have great prices but their customer service is terrible.

One word of advice:

before entering an order with Ikes I call them and ask if they have what I want in stock. if they do i quickly order it online.

also shipping is slow (UPS ground which is a 3-5 day service for most of the USA) but if you need something shipped faster just call them and they will work it out with you. the lady might be rude as all hell but she will still get it done. well their web page states as much.

 

[Hartman 10+ year member]

I just got a replay from an email I sent them about a week ago (miracle!).

hi the iotem is on backorder. I do not have a deliver ydate at this tiem, I cna refund in full, sobstitute or you can wait, please advise, thanks
Customer Service

ikesound.com

Now THAT is professional customer service right there. //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

 

[GSteg 10+ year member]

LMAO. spell-check is teh l0se for them

 

[Hartman 10+ year member]

I'm going to give it 2 days and then cancel the order.

 

[bigbangtheory 5,000+ posts]

I just got a replay from an email I sent them about a week ago (miracle!).


Now THAT is professional customer service right there. //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

Holy shit, I can hear the ladys voice in my head right now,lol!

 

[flakko 5,000+ posts]

Holy shit, I can hear the ladys voice in my head right now,lol!

is that ladies name laura?

 

[Eugenics 5,000+ posts]

atleast they got ikesound.com right

 

[takeabao 10+ year member]

is that ladies name laura?

Last time I called, I got a Sherri.

 

[Eugenics 5,000+ posts]

i smell a sweatshop type atmosphere

 

[~Magick_Man~ 10+ year member]

well i got no problems with them so far and have made 3 seperate orders and all came in a week just as described on the site.

guess i am just lucky.

~Magick_Man~

 

[wj94 10+ year member]

There's an old saying that there's 3 things you can have in the service industry: a great product, a great price, and great service. However, you can only have 2 out of the 3 in any given transaction. Think about it.

 

[flakko 5,000+ posts]

yea ive had no prollems... i had 2 orders, they all came in fine