Directed Electronics- completely horrible service

[zachzchw 5,000+ posts]

Had a problem with an Orion 2500, so I sent it back. A couple weeks went by, no word from DEI, so I call them.

After sitting on hold for half an hour, the guy who answers tells me that it will probably just be sent back to me, and Ill have to send it in again. Why?

Because I didnt get an RA number.....The warranty paperwork that came with the amp said if warranty service is needed"

1. send a receipt

2. send a description of the problem

3. send $15 for return shipping

Thats it, nothing about an RA number. So he then says he will just go ahead and override it, so a new amp can be sent out to me. This was two weeks ago.

I call back the following Thursday to get a tracking number, and the same guy (Jeremiah) says that my amp is lost, before they can do anything with it they have to find it, "somewhere in our warehouse, hopefully". So he tells me he will go look for it right away and call me back the same day.

So, last Wednesday, a week and a half after the Jeremiah guy says my amp will be sent, a lady calls me and tells me she is the manager of the department. I tell her whats going on, and she says she has no record of a new amp being sent out. So she tells me she will get one out right away, and Ill have it by Tuesday (today.)

So I call today, the automated system says there are nine calls ahead of me. I sit on hold for well over an hour, its down to saying one call ahead of me, and then their voice mail picks up, and I have to leave a message, no options.

After leaving a message, I call back, and theres even more calls ahead of me this time. So I hang up and call back, push the prompts stating that Im a dealer, because I dont want to wait on hold again, and (amazingly) someone answers the phone within 30 seconds.

I tell them whats going on, they promise to get it taken care of "right away." Its been 4 hours, no phone call, UPS is usually here by now, so no amp.

I have people interested in buying it, just waiting on pics.

More or less, Im never going to buy another product made by Directed, ever again.

Good luck to you if you ever need those bastards to repair anything.

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[LoudCrownVic 5,000+ posts]

x2... Their service went to hell a couple years ago. They will never see my business ever again, and I was a big Orion fan.

 

[iagrdshaka 5,000+ posts]

yeah all that DEI crap at Ikesound is refurbished in-house at DEI //content.invisioncic.com/y282845/emoticons/crap.gif.7f4dd41e3e9b23fbd170a1ee6f65cecc.gif

pretty sad if you ask me //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif

 

[BaseSteala112 10+ year member]

That sucks. Hope you get your amp.

 

[PESteele 10+ year member]

its 2006 nobody has good customer service anymore its the computers job. Computers always get it wrong. Ive been waiting for wire terminals from ebay for 2 months now. They say their on backorder but they still have active auctions for them on ebay wtf

 

[rawdogj 10+ year member]

im sorry that you have had problems.

i will tell you this , they have always worked with me. very fast at that.

if there is a problem PM me with a tracking number!

 

[prochobo 10+ year member]

its 2006 nobody has good customer service anymore its the computers job. Computers always get it wrong. Ive been waiting for wire terminals from ebay for 2 months now. They say their on backorder but they still have active auctions for them on ebay wtf

Computers are never wrong, it's the idiots that operate them. Technology is moving too "fast" for dumbasses these days.

 

[TypeRBass 10+ year member]

which is why i dont trust sending my fried 2500D to directed for service...i think ive opted to send it elsewhere that will get it done quickly for me.

 

[zachzchw 5,000+ posts]

iif there is a problem PM me with a tracking number!

Thats the main problem at this point.....Im trying to get my tracking number from them on the amp that they say is on its way to me.

I have my tracking number from when I sent the amp to them, if that would help you with anything?

 

[zachzchw 5,000+ posts]

Couldnt get a tracking number because they didnt even send it.

So after talking to a few managers today, it worked out quite well.

They have an Orion hccad5000 being overnighted to me FTW.

Hopefully, they arent BSing this time........

 

[FoxPro5 5,000+ posts]

Yet another example why I say dealth to DEI!!! //content.invisioncic.com/y282845/emoticons/furious.gif.fc81ca146dbff91fede3ed290dbc4f4c.gif

Sorry to hear about your headaches....but that's how you learn.

 

[zachzchw 5,000+ posts]

Yet another example why I say dealth to DEI!!! //content.invisioncic.com/y282845/emoticons/furious.gif.fc81ca146dbff91fede3ed290dbc4f4c.gif
Sorry to hear about your headaches....but that's how you learn.

True......and in the end, its gonna work out better for me, as I can get more cash out of the hccad5000 than the 2500d, but sure was a lot of BS to get to this point.