Crunk Times, My friend.....Crunk Times

[MikeofTulsa Moderator]

toasted1 check ur email

 

[DBfan187 5,000+ posts]

pocket rocket?

 

[Jameseypoo 5,000+ posts]

I guess I could put a small bike in the kitchen...hmmmm

and from a financial aspect, winter is the best time to buy a bike //content.invisioncic.com/y282845/emoticons/naughty.gif.94359f346c0f1259df8038d60b41863e.gif

 

[Jameseypoo 5,000+ posts]

ok, time to leave. laters

 

[MikeofTulsa Moderator]

who won?

 

[MikeofTulsa Moderator]

Oklahoma won.

never mind, i found out. im disappointed now.

 

[SocMunky 10+ year member]

I don't do college football. //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

Although if I bothered to sit and watch it I'd undoubtedly like it...

So...no one wants to take a crack at the Resume? //content.invisioncic.com/y282845/emoticons/confused.gif.e820e0216602db4765798ac39d28caa9.gif

 

[Jameseypoo 5,000+ posts]

Good god... this makes me not even want to buy the truck I'm interested in.

 

[SocMunky 10+ year member]

Sure, how bad could this turn out right? //content.invisioncic.com/y282845/emoticons/tongue.gif.6130eb82179565f6db8d26d6001dcd24.gif Besides, names have been changed or flat out removed to protect the innocent! (me!) //content.invisioncic.com/y282845/emoticons/tongue.gif.6130eb82179565f6db8d26d6001dcd24.gif

PS, ignore the formatting, it's probably gonna crap out. //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif







Information Technology Specialist

Task Oriented ~ Experienced ~ Driven

My Objective:

A position in Information Technology that will allow me to use my excellent personal skills and extensive knowledge to create an efficient, smooth running environment where downtime is minimized and issues are resolved quickly.

Personal information:

I am a 35 year old father of two, currently living in Brooksville Florida.

I have been involved in computers since the late 80’s when my father bought an 8086 clone. I have followed pc trends throughout the years, and kept abreast of software, hardware, and standards. I run my own webserver/ftpserver/ and created and maintain my families website. It can be viewed at http://www.caraudio.com

Summary:

As an IT Specialist with over 7 years of experience in a wide range of situations and functions, I bring a commitment to providing a solution to whatever situations may arise. I am quick thinking and highly motivated, yet know when additional planning is necessary to properly assess all options. I am dedicated to providing an overall satisfactory experience for end-users in regards to pc or system issues. I enjoy thinking through complex problems to find the root cause, and finding optimal solutions. In every job I have held, I have demonstrated skills that have allowed me to advance, and I feel this to be one of my most valuable assets.

Career Accomplishments

• Preformed all change record duties for an upgrade project totaling over 2000 servers. These duties included all creation, deletion, modification and rescheduling.

• Assisted in deploying hardware at a new call center in excess of 400 stations.

• Achieved a smooth transition from one support model to another during the merger of GTE and Bell Atlantic for the call center I was assigned to

• Helped ensure a smooth network transition for the call center I was assigned to during the GTE/Bell Atlantic merger.

• Proved to be an invaluable resource in many large projects at the Verizon Online call center. Such as ordering system testing and deployment, helpdesk transitions, network and domain transitions, and phone system deployment

Professional Experience

Level 2 Support 04/2008 – Present

Level 2 Helpdesk support for

• Provide Phone Support for Customers and Employees of

• Manage Ticket Queue

• Monitor Server hardware for outages

• Install Transcription platform on Employee PC’s per request

• Troubleshoot a variety of Transcription Platforms

• Create or remove account ID’s per request

• Reimage PC’s as needed

• Assist users in Setting up Outlook and repair/recovery when needed.

• Maintain ghost image for use on mls pc's.

• Provide printer support to hospitals

ESolutions Network Operations Technician 02/2008 – 04/2008

Network and Server support for Esolutions.com

• Provide Phone Support for customers of Esolutions.com and HostingAmerica.com

• Perform nightly backups

• Monitor hardware for outages or resource restrictions

• Upgrade customer servers upon request

• Assemble Server Hardware and verify functionality

• Create, delete and maintain Virtual Private Servers for customers

• Troubleshoot Firewall issues for customers, and apply necessary firewall changes

• Troubleshoot connectivity issues to serves, and resolve where possible, or escalate to Systems Engineers when applicable.

• Assist customers in resolving any security breaches that may have occurred to their servers

Verizon Open Support Automation 05/2005 – 12/2007

Automation/Monitoring Support for Large Systems Services

• Adapt/Add/Delete monitoring per customer specifications

• Troubleshoot and resolve monitoring errors

• Interface with third party vendors to resolve monitoring errors

• Assist with system upgrades

Verizon Internet Services 04/2000 - 05/2005

Desktop and Server support for an office of over 400

• Provided End User Support based on a Trouble-ticket assigned system

• Designed and maintained desktop image on a variety of hardware platforms

• Created center webpage and maintained the webserver that hosted it

• Created shares for users when requested

• Deployed servers for a variety of needs from Domain Controllers to

Database specific servers.

• Preformed nightly backups via Veritas Backup software

• Rolled in new applications and provided test results based on hardware or network requirements

• Preformed network troubleshooting via network sniffer applications

• Provided remote desktop support via VNC, increasing the efficiency of work. Via this, me and other team-members were able to get more tickets resolved per hour.

• Maintained hardware inventory (pc, phone, server, peripherals)

• Assisted with Rockwell phone system troubleshooting

• Assisted with T1 and T1 Rack troubleshooting

• Worked with other support teams to resolve application, network, server, and phone outages in a timely manner

• Kept servers up to date with Microsoft Critical Updates

• Recorded outage metrics per incident

• Worked with third party vendors (HP, Rockwell) for warranty replacement of faulty hardware

• Replaced all manner of desktop and server hardware when called for

• Added and deleted users to the proper domains

• Wrote batch files to easily deploy applications as needed, or to perform pc maintenance

• Briefly ran a Windows NT4 domain for center management before the GTE/Bell Atlantic merger

• Preformed CAT5 Cabling, and CAT3 cabling when required

• Received extensive experience with the following software and Operating Systems

1. Windows 95/98/ME

2. Windows NT4

3. Windows 2000

4. Windows XP

5. Windows NT 4.0 Server

6. Windows 2000 Server

7. Windows 2000 Advanced Server

8. Windows 2003 Server Edition

9. Attachmate

10. Exceed

11. Citrix

12. VNC

13. Microsoft Office

14. Open Office

15. Microsoft Frontpage

16. NVU Webpage Editor

17. Remedy

18. Lotus Notes

19. Sametime

20. WinSCP

21. wFTP

22. Warftp

23. Ethereal

24. Rockwell Softphone

25. BMC Patrol

26. Symantec Antivirus

27. Symantec Ghost

28. Hyena

• Installed and used the following Linux and Unix Operating Systems:

1. Fedora

2. SuSE

3. Slackware

4. Debian

5. Ubuntu

6. Knoppix

7. HP-AIX

8. Solaris

9. FREEBSD

10. PC-BSD

GTE Paging 06/1997 - 04/2000

Customer service for GTE’s Paging footprint

• Assisted Customers with Pager Services and features

• Removed or added services and features per customer request

• Assisted customers with billing and payment arrangements

• Arranged new service agreements with customers and activated pagers

• Preformed troubleshooting based on customer complaints

• Processed warranty claims for pagers

Kmart Corporation 02/1992 – 05/1997

Held a variety of positions

• Labeled shelves and arranged them per corporate approved designs

• Stocked and straightened shelves

• Ordered inventory

• Assisted with freight arrival

• Ran cash registers

Domino’s Pizza 05/1989 – 01/1992

Started as a pizza maker, moved up to assistant manager

• Made Pizzas

• Routed Drivers

• Preformed payroll duties

• Calculated nightly sales, and determined drivers tips

• Opened and closed stores on a daily basis

• Participated in special events, such as the 1991 Superbowl

Certifications and Education

Certifications:

• A+

• NetWork+

• MCP

Education:

• Southwest Florida College – Computer Sciences

Completed 1 year of Windows Advanced Server Training

• Plant City High school

Received High school Diploma

• Verizon internal training for Mainframe Servers, Javascript, and Frontpage

Personal References

>

 

[SocMunky 10+ year member]

Lol...cigeret burns? //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

Maybe you should go for it, maybe he counts as bad as he spells? //content.invisioncic.com/y282845/emoticons/confused.gif.e820e0216602db4765798ac39d28caa9.gif

 

[Jameseypoo 5,000+ posts]

If anything, you should take out this from you work experience

ESolutions Network Operations Technician 02/2008 – 04/2008

A job that you quit after 2 months shouldn't be put on a resume //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

 

[Jameseypoo 5,000+ posts]

Lol...cigeret burns? //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gifMaybe you should go for it, maybe he counts as bad as he spells? //content.invisioncic.com/y282845/emoticons/confused.gif.e820e0216602db4765798ac39d28caa9.gif

LOL

 

[SocMunky 10+ year member]

c) Bullet point four needs some numbers in C.A.....how many, how much, how big?d)

Another line ending with a preposition ..... "replaced with x days" would be great, but I doubt you have that number

e)remove dominos and kmart...they have nothing to do with nothing

Think so? Definitely some good suggestions there, I'll take a look at the specific points you mentioned. Granted, domino's and kmart were crap jobs, the main reason I included them was to show that I tend to stick with a job for a very long time.

The esolutions was one I debated putting up there, however, I did learn a fair bit of server information and skills there, so I included it. Think I should just work what I learned into the vz stuff and can the esolutions part?

What do you think of how I segregated my GTE/VZ career? Should I have at all?

 

[SocMunky 10+ year member]

For bullet 3, does this sound better?

• Achieved a smooth transition from one support model to another during the merger of GTE and Bell Atlantic for the call center which I was assigned

 

[SocMunky 10+ year member]

You can demonstrate what you learned at esolutions in the interview, perhaps. I just wouldn't mention the name.
Let's put it this way, I worked at Lowe's for 5 years to put myself through school. When talking to recruiters, that is the equivalent of lounging in your parent's basement.

True....you don't think the lack of anything outside of Verizon would be a red flag however? Or it's just to detrimental to include?

Also, should I just leave the timeframe open for esolutions then? I had a severance package from Verizon, so I can easily say I did not work at all in that time.