AT&T Wireless Users - READ ME - Account Privacy Issues

[Mr. Opportunist 10+ year member]

Hello Fellow AT&T Customers,

I want to notify all AT&T users of a situation that currently arose so you can protect yourself from having it happen to you. Last week a third party was able to call AT&T Customer Care and obtain all account information for all lines that I have. I have started a blog about this at http://www.tri-syndicate.com AT&T Customer Care management states that nothing will be done to compensate me for the harassment, and that it can happen to anyone. I am starting this blog to fight back at AT&T so this doesn't happen to anyone else.

If you haven't done so already I would suggest calling and setting a password on your account because it will help but not completely stop this from happening.

I am unsure of carrier policies outside of the U.S. but the U.S. carrier policies need to be changed before further damage may occur. I know they have obtained my cellular numbers but I do not know if they were able to obtain my address as well, this I am still trying to find out.

If anyone has any tips, suggestions, or ideas I am all ears.

Regards,

CUSTEL

Click to read more...

 

[azbass 5,000+ posts]

im in yer fone lookin up yer bffs number

 

[hoxie08 5,000+ posts]

well thats odd. about 4 days ago I received an email from at&t saying blah blah attempts to log into your account, it has been locked and you may try to log in again in an hour....hm. might've just been another family member though.. all my siblings are in college and dont know the password

 

[faulkton 5,000+ posts]

did these people know your personal information like ss# ?

 

[hoss 5,000+ posts]

4eel?

 

[revrider1 5,000+ posts]

Dam, I have AT&T

 

[ngsm13 5,000+ posts]

OK.

nG

 

[DBfan187 5,000+ posts]

weren't you banned?

 

[Mr. Opportunist 10+ year member]

weren't you banned?

Obviously not if I'm posting...

 

[MikeofTulsa Moderator]

To be able to discuss any info on your acct, the caller must identify 1 of several different acct specific bits of info, such as your customer code(last 3-4 numbers after your phone number on your bill); last 4 of ssn; amount of last payment; and/or password if there is one on the acct. I should know, I work for AT&T cust service. The same should apply for the Wireless department as well.

 

[iagrdshaka 5,000+ posts]

weren't you banned?

yeah, I thought he was buddies with Mark Potts and Tobias....

 

[iagrdshaka 5,000+ posts]

To be able to discuss any info on your acct, the caller must identify 1 of several different acct specific bits of info, such as your customer code(last 3-4 numbers after your phone number on your bill); last 4 of ssn; amount of last payment; and/or password if there is one on the acct. I should know, I work for AT&T cust service. The same should apply for the Wireless department as well.

I thought you worked for Direct TV? I think anyway...idk I can't remember //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

 

[Calikid 5,000+ posts]

To be able to discuss any info on your acct, the caller must identify 1 of several different acct specific bits of info, such as your customer code(last 3-4 numbers after your phone number on your bill); last 4 of ssn; amount of last payment; and/or password if there is one on the acct. I should know, I work for AT&T cust service. The same should apply for the Wireless department as well.

u guys take a sweet time when i call Cust service. I was on the phone for over 1 hours just to talk to a rep.

 

[MikeofTulsa Moderator]

I thought you worked for Direct TV? I think anyway...idk I can't remember //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

i did about 3 yrs ago

u guys take a sweet time when i call Cust service. I was on the phone for over 1 hours just to talk to a rep.

Sometimes it sux like that, my suggestion is to call either early in the morning, or mid afternoon. those tend to be our slowest times.

 

[iagrdshaka 5,000+ posts]

i did about 3 yrs ago

ohh

I must have a good memory //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif