AT&T 3G Lies?

[joetama 5,000+ posts]

Reader Corey checked the 3G coverage map before buying a new iPhone, only to find out that the map was wrong. The story has something of a happy ending, however, because Corey says he's pleased with the $250 service credit AT&T offered. Corey says: Before buying the new Iphone I checked the coverage area for my home and was reported to have full 3G. Excited by this nice but not completely necessary perk I purchased the Iphone. I get it home barely able to contain my excitement, Upon start up I found that I have VERY little edge, let alone 3G. So I set about troubleshooting through handy dandy google but to no avail.
So it came time to call customer support, the lady reported that I should have full 3G in my area and sent an invisible update to my phone and was told that 3 days later a follow up call would come. Fast forward a week and a half. I missed their call due to me driving at the time, so set about getting back in contact with them. I followed the same lines as before; "The site said I should have full coverage but I barely get any blah blah blah." The report that I should be having full was echoed once again and was transferred to apple care. Her suggestions were all ones that I had done long prior. Here comes the mysterious part...
The Apple rep said that I should only be getting moderate coverage according to the map, ok... So I was transferred to AT&T tech support the very short (short as in testy, not physically, I'm not omnipitent) CSR reported that I should have NO coverage, NONE. So I was transferred back to customer service where I was finally helped by an empathic rep who after a few minutes applied a $250 credit to my account. I feel quite happy about the result yet still peeved that AT&T would sell people on coverage that they do not deliver. Side note: the empathic rep stated that this was his 3rd call about this issue. One rep 3 calls one issue.
I smell that there may be a class action in the air at some point. I printed up the page that states that I should be receiving full coverage and on the site of the printout it states "AT&T does not guarantee coverage." WHAT!?
I apologize for the length of this email but I feel that this story is not unique to myself and should be passed along to as many people as possible so that they may make informed decisions as AT&T seems unable to sell service honestly.

http://consumerist.com/5033789/att-lies-about-3g-coverage-buys-you-off-with-250-credit

Very interesting...

Click to read more...

 

[Terranova 10+ year member]

meh whatever, 3g isnt all that much better IMO, just get Wi-Fi its to the point of being unamerican to not have Wi-Fi in your house lol.

ZOMG U DON HAV TEH WI-FIS?!?!

 

[bones22 5,000+ posts]

all lies they have the most bars anywhere

although i only have 1 or none at home

7 miles from a tower and complete sh.it service

 

[Terranova 10+ year member]

dead spots FTL, i work in a metal building in the middle of town and there is one certain spot i can put my iphone and i get 5 bars, but if i set the phone upright i lose service completely, no edge, no gprs, no gsm no nothin

 

[_DjScrew_ 5,000+ posts]

alltel would be more bars in more places, IIRC, most networks use their network for roaming.

 

[bones22 5,000+ posts]

alltel would be more bars in more places, IIRC, most networks use their network for roaming.

alltel and verizon are the only ones worth a sh.it here

 

[_DjScrew_ 5,000+ posts]

alltel and verizon are the only ones worth a sh.it here

which would explain why they are merging //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

 

[dcole18 5,000+ posts]

the sprint/nextel hybrid network has the best service availible atm //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

 

[Black Truck 10 10+ year member]

Ya ive got AT&T and other then the good selection of phones, its awful. I drop calls left and right, weird thing is I hadnt started dropping calls untill they started advertising fewest dropped calls. I randomly have voice messages come through my phone, without my phone ringing. I also have used different phones to confirm it wasnt just a phone issue. I have the AT&T Tilt.

 

[_DjScrew_ 5,000+ posts]

kinda cool : http://www.cellreception.com/deadspots/

 

[Black Truck 10 10+ year member]

In fact I am in Downtown Houston 5th floor and I have "H", Im not even sure what this is. I know its not 3g and if you look on a coverage map Houston is covered in 3g! AWESOME

 

[_DjScrew_ 5,000+ posts]

In fact I am in Downtown Houston 5th floor and I have "H", Im not even sure what this is. I know its not 3g and if you look on a coverage map Houston is covered in 3g! AWESOME

H is for H-town //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif//content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif

 

[bones22 5,000+ posts]

Ya ive got AT&T and other then the good selection of phones, its awful. I drop calls left and right, weird thing is I hadnt started dropping calls untill they started advertising fewest dropped calls. I randomly have voice messages come through my phone, without my phone ringing. I also have used different phones to confirm it wasnt just a phone issue. I have the AT&T Tilt.

after the at&t crap they had a ton of bad elect installed on the towers

happens to me every day. i get voicemails several days later with no missed calls.

to bad that cant be cosidered breach of contract or false adv.

 

[bk12321 10+ year member]

im with alltel

5 yrs ago my friends made fun of me telling me how much they sucked

now like 90% of my friends are alltel //content.invisioncic.com/y282845/emoticons/confused.gif.e820e0216602db4765798ac39d28caa9.gif

ive always had great reception no matter where i go

 

[_DjScrew_ 5,000+ posts]

im with alltel
5 yrs ago my friends made fun of me telling me how much they sucked

now all of my friends are alltel //content.invisioncic.com/y282845/emoticons/confused.gif.e820e0216602db4765798ac39d28caa9.gif

ive always had great reception no matter where i go

are they in your circle jerk?