Anyone deal with Image Dynamics?

[supermaxx123 10+ year member]

I'm a dumbass and I was removing my ID8 with a drill, slipped a little and made a hole //content.invisioncic.com/y282845/emoticons/mad.gif.c18f003ab0ef8a0d9c27ca78d77a6392.gif Didnt have time to cry so i just added some silicone, didnt stick very well. The sub still sounds good but i mean my sub has a hole!

Called ID today and spoke to a lady. Said i could get a recone kit for $90, asked how much a new one is, $139. I said cool thanks I'll think about it. Got a call back about 2min later saying the $90 was pretty much a trade in price for a new one, I said cool but i think i can find a used one cheaper. transferred me to Eric, I explained my problem he said I could bring it in and he would fix it for me free, using some adhesive.

Since I'm in ontario that would be easy, gonna do it tuesday and see how it goes.

From $90 to free, i think thats good customer service, and i didnt buy from them. I'm willing to pay $20 for my stupidity.

Anyone have good/bad experience with them?

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[mobeious 10+ year member]

eric is awsome .. but they do have some dumb dumbs working there did u punture the surround or cone?

 

[etznova 10+ year member]

yeah Eric has always been a very top notch guy, always willng to help very pleasant to deal with.

 

[supermaxx123 10+ year member]

eric is awsome .. but they do have some dumb dumbs working there did u punture the surround or cone?

I puncutered just the surround.

 

[KingDiamond 10+ year member]

Yeah ID support is pretty good.

I never use a drill around my speakers just because of the slipping thing. If you use a square-bit then it's usually safe but with a phillips-head it's a no-no.

 

[supermaxx123 10+ year member]

Yeah ID support is pretty good.
I never use a drill around my speakers just because of the slipping thing. If you use a square-bit then it's usually safe but with a phillips-head it's a no-no.

I've used a drill twice in my life. for speakers. never again

 

[James Bang 5,000+ posts]

i'd definitely drop by there. Since you're in I.E, it won't be a far drive.

 

[galacticmonkey 5,000+ posts]

Just get a sleeve for your drill and that wont happen anymore.

 

[supermaxx123 10+ year member]

im actually about a 5-10min drive, if that. closed tomorrow, fri, sat, sun, and i've got school on monday.