$%#&%@G@@)_!_@(* Fking Adire !

[audiolife 5,000+ posts]

not deserving? last i knew in a bussiness sense taking care of your customers was to be taken with a sort of pride. no matter how good the speaker is if they take your money they should honor their end of the bargan. yup i know there be volume masters and such but to say you have the best product and you get no service is like buying a sports car that you cant get tuned up. service is a product or a feature of a product. and if there are delays (im sure they know what its really about i been on that side before and i told the truth) they either have really really bad comunication skills or they dont seem to care either way it seems to be a chink in armour of customer satisfaction and that is any companies goal to achieve(good service) if they do well and want to be a company people will look for. other wise id buy something that works and i can get service on otherwise deserving of my money.

 

[BonusBobo 10+ year member]

Originally posted by audiolife not deserving? last i knew in a bussiness sense taking care of your customers was to be taken with a sort of pride. no matter how good the speaker is if they take your money they should honor their end of the bargan. yup i know there be volume masters and such but to say you have the best product and you get no service is like buying a sports car that you cant get tuned up. service is a product or a feature of a product. and if there are delays (im sure they know what its really about i been on that side before and i told the truth) they either have really really bad comunication skills or they dont seem to care either way it seems to be a chink in armour of customer satisfaction and that is any companies goal to achieve(good service) if they do well and want to be a company people will look for. other wise id buy something that works and i can get service on otherwise deserving of my money.

Well I have no idea what's going on here, although I've never had to send something back to Adire to get repaired. A local dealer ordered my Brahma 15, it got shipped the exact day he expected it, and there were no problems with the driver. A month later, the driver is still going strong. If Ampman indeed is the middleman, I'd have to recommend strongly that you guys find a local dealer of Adire, and if there isn't one, order from Jlaine, because he is constantly available by email or by posting on these forums.

My experience with Adire's customer service has been a little weird, but other than that good. I emailed them a few times about their power handling chart on the brahmas, and the third email I sent I got a reply to. That's the only bad experience I've had. One good experience is that the CEO posted on a thread that I started, which is pretty tight to read the facts from the executive officer himself. Quite good service, in my opinion, even before I had ordered his product.

 

[jlaine 10+ year member]

Originally posted by audiolife not deserving? last i knew in a bussiness sense taking care of your customers was to be taken with a sort of pride. no matter how good the speaker is if they take your money they should honor their end of the bargan. yup i know there be volume masters and such but to say you have the best product and you get no service is like buying a sports car that you cant get tuned up. service is a product or a feature of a product. and if there are delays (im sure they know what its really about i been on that side before and i told the truth) they either have really really bad comunication skills or they dont seem to care either way it seems to be a chink in armour of customer satisfaction and that is any companies goal to achieve(good service) if they do well and want to be a company people will look for. other wise id buy something that works and i can get service on otherwise deserving of my money.

Well, depends on what angle you are talking about here, but I'll go off of both...

Spddracer's issue is with Ampman. They are the authorized dealer he purchased through - he is supposed to deal with warranties. Of the few warranty calls I've had, they ALWAYS go through me, never Adire. If something goes wrong, it's MY fault - that is why I am here, that is why I'm a dealer. The beef lies with Ampman, just like if it broke and I sold it, it's my problem. That is part of being a dealer, I sold the product, I'm the one here to back it.

If we are talking about the preorder- it's called a preorder for a reason (and no specific shipping date was EVER given, just a "possible window" that it MAY ship)- and any miscommunication given from the dealer you ordered from, is the dealers fault, not Adire's.

It's a preorder, there was a discount because there was going to be a wait, and you were never given a firm shipping date (if you were, it's the fault of the person telling you it shipped/will ship)... Just a window of possibles.

 

[audiolife 5,000+ posts]

i wasnt attacking adire with my post just anyone in general that deals this way..but what it will come down too is adire. why? because they are the product so if they are being sold/serviced crappy they need to remeddy the problem or bare the burrden of it. i know there be alot of crappy dealers that can make something great look very bad......but bsically was just a veiw point and an honest one at that.