What To Do????

[martiandancer31 10+ year member]

He sold you a defective / not as described product. He doesn't have the option to just say it's not his problem. You need to open a dispute asap though if you want to send it back.

bam. Do it!!

 

[martiandancer31 10+ year member]

He sold you a defective / not as described product. He doesn't have the option to just say it's not his problem. You need to open a dispute asap though if you want to send it back.

bam. Do it!!

 

[SkarAudio 10+ year member]

This thread isnt about bashing Kevin and I dont want to bash him, I just want some insite on what to do next.
Yes I do feel like I have been had and its a chitty feeling but I guess in life you win some and lose some. Ive heard great things about SPLAudio and he seems like a straight up guy with great feed back.

Unfortunitely I purchased the Skar about a week or so before that loooong thread popped up about him, if that thread were up before hand I wouldnt have purchased. What really ***** is I really do not want to be $300 into a a subwoofer but may not have a choice??

We are waiting to get the woofer back, If I had to warranty every blown subwoofer from customer abuse/misuse (lack of experience, hooking it up wrong, etc) - (furthermore, not saying it was your fault, just explaining) it would put us out of business. I explained on the phone (and have always been in constant communication with you) that we will cover shipping both ways if the subwoofer was in fact bad.

We did test it before shipping and it worked perfectly, so the only thing that could make it not work upon arrival would be damage from UPS - which will be clear to me when I get it back and test to find the underlying reason of why it doesn't work. I could understand why you weren't satisfied with a broken woofer should that be the case, and of course it wouldn't sound right =). However, we will get this figured out as I know you are sending the woofer back today. Anytime something like this happens we are more then happy to warranty a product should it be damaged in shipping (which usually happens with amplifiers more then subwoofers - however it does happen).

 

[rdlyn13000 10+ year member]

He sold you a defective / not as described product. He doesn't have the option to just say it's not his problem. You need to open a dispute asap though if you want to send it back.

Very true!! I may be contacting Paypal shortly

 

[SkarAudio 10+ year member]

He sold you a defective / not as described product. He doesn't have the option to just say it's not his problem. You need to open a dispute asap though if you want to send it back.

I personally made sure he had contact with me from the first moment he emailed me on here stating there was an issue with the subwoofer - and even reached out to speak with him on the phone to resolve his issue. As I have said before, we test all woofers before shipping them, so it was sold and shipped as described - if it arrived damaged I will be able to tell as soon as he ships it back and can then go ahead and warranty it for him. I have no control over whether or not a item is damaged in transit and never make a customer wait on a UPS claim - we will always go ahead and then replace the product once it is shipped back and cover shipping both ways.

 

[Fiendstolemyamp 10+ year member]

Well in light of SkarAudio's posts If it were me I'd likely send it back & let him warranty it.

 

[rdlyn13000 10+ year member]

I personally made sure he had contact with me from the first moment he emailed me on here stating there was an issue with the subwoofer - and even reached out to speak with him on the phone to resolve his issue. As I have said before, we test all woofers before shipping them, so it was sold and shipped as described - if it arrived damaged I will be able to tell as soon as he ships it back and can then go ahead and warranty it for him. I have no control over whether or not a item is damaged in transit and never make a customer wait on a UPS claim - we will always go ahead and then replace the product once it is shipped back and cover shipping both ways.

As I stated in my first post you have been in contact with me but it was more you just telling me its my fault and I will have to pay for a recone and shipping both ways. I cant risk sending you the subwoofer for you to just say, yup its your fault. Which is most likely what will happen.

I didnt realise I could submit a clain for recieving a product that wasnt as described and I believe that is the best route for me unless you want to resolve this by refunding me and I will ship the subwoofer back to you.

Im not trying to bash you or Skar just trying to get a this resolved.

 

[SourDeez 10+ year member]

Video of said sub working before shipping?

Video of said sub not working after shipping?

Bam, thread over.

Wait, I forgot 99% of the population doesnt have smart phones that can easily record 1080p video.

oh wait, they do..

I vote for SPLaudio

 

[pro-rabbit 5,000+ posts]

I can say this.

Almost all companies require the custom to send the product for testing. The customer pays for the shipping as well. This is common practice and is how it should be done. A company can not operate if they give away everything. 99% of all returns are end-user error of some sort that damage the product.

If it was damaged in shipping Kevin can file a claim through his UPS account for you, but it may be a waste of time depending on what is actually damaged.

 

[pro-rabbit 5,000+ posts]

Video of said sub working before shipping?
Video of said sub not working after shipping?

Bam, thread over.

Wait, I forgot 99% of the population doesnt have smart phones that can easily record 1080p video.

oh wait, they do..

I vote for SPLaudio

While I commend you on your opinion, it is not an option for the vast majority of companies. If you would like to alter your buy/ship dates to allow for time to test and video and post it then perhaps, but then prices will increase as the need for more employees would arise. So from a company stand point, this is not that great of an idea.

However, a video of the current conditions may not be a bad idea. We may indeed be able to help him figure out what is wrong with out the need of shipping.

 

[pro-rabbit 5,000+ posts]

Also, I would like to note. I am not defending Skar here, just posting as a general rule for the vast majority of companies.

 

[SkarAudio 10+ year member]

While I commend you on your opinion, it is not an option for the vast majority of companies. If you would like to alter your buy/ship dates to allow for time to test and video and post it then perhaps, but then prices will increase as the need for more employees would arise. So from a company stand point, this is not that great of an idea.
However, a video of the current conditions may not be a bad idea. We may indeed be able to help him figure out what is wrong with out the need of shipping.

While I typically operate under that warranty process as do most companies, and it proves to be no issue - in light of this customer making a thread and feeling completely wronged (of which we would have warrantied the item after testing, and it would be clear the difference between UPS damage and possible customer misuse). We are just going to completely refund his purchase and pay return shipping and eat the loss. I would rather eat the loss and show you all that in no way are we shady and continue to provide for our customers in the best fashion we can.

Had we gone through the normal warranty process rather then a refund anyway, the customer would have been sent a BRAND New sub over the B-Stock 12 that was damaged if that was the case. Nor would he have to wait for UPS claims, I would have dealt with that on my end and just shipped the new subwoofer. All in all though, the customer is being issue a refund and the subwoofer sent back to us, for whatever reason whether his fault or not - I just want him to feel satisfied.

 

[Exist_ential 10+ year member]

sorry guys just saw my notification for this thread.

Well i got my sub a couple weeks ago or so and just got it installed this past Sunday since i didn't have wood to build the box. i will say that aside from a small defect on the cone (looks like a scuff or some leftover sealant or something) my sub sounds terrific. i did however check for coil rub and all that stuff within 2 minutes of pulling it out of the box so if anything is wrong with it from today on i will concede that it is probably my fault.

However, and no offense to you Kevin, had the Skar thread been around prior to my order i doubt i would have purchased. That is not a knock against Kevin specifically, i would (and have several times) not have purchased an item just because of bad press or company actions (i.e. i do not own any apple products due to my views about that company).

 

[rdlyn13000 10+ year member]

Kevin said he would send me a shipping label and refund me once the subwoofer arrives to him. I will keep this thread updated.

 

[SourDeez 10+ year member]

While I commend you on your opinion, it is not an option for the vast majority of companies. If you would like to alter your buy/ship dates to allow for time to test and video and post it then perhaps, but then prices will increase as the need for more employees would arise. So from a company stand point, this is not that great of an idea.
However, a video of the current conditions may not be a bad idea. We may indeed be able to help him figure out what is wrong with out the need of shipping.

Obviously in a typical transaction videos aren't exactly proof, but these are forums and if he took a quick video of what was wrong like you said maybe it was something mechanical or stuck in the gap.

Also, video of sending out bstock subs wouldnt be a bad idea for a business, either.