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<blockquote data-quote="SkarAudio" data-source="post: 7773007" data-attributes="member: 627113">We are waiting to get the woofer back, If I had to warranty every blown subwoofer from customer abuse/misuse (lack of experience, hooking it up wrong, etc) - (furthermore, not saying it was your fault, just explaining) it would put us out of business. I explained on the phone (and have always been in constant communication with you) that we will cover shipping both ways if the subwoofer was in fact bad.We did test it before shipping and it worked perfectly, so the only thing that could make it not work upon arrival would be damage from UPS - which will be clear to me when I get it back and test to find the underlying reason of why it doesn&#039;t work. I could understand why you weren&#039;t satisfied with a broken woofer should that be the case, and of course it wouldn&#039;t sound right =). However, we will get this figured out as I know you are sending the woofer back today. Anytime something like this happens we are more then happy to warranty a product should it be damaged in shipping (which usually happens with amplifiers more then subwoofers - however it does happen).</blockquote>

[QUOTE="SkarAudio, post: 7773007, member: 627113"] We are waiting to get the woofer back, If I had to warranty every blown subwoofer from customer abuse/misuse (lack of experience, hooking it up wrong, etc) - (furthermore, not saying it was your fault, just explaining) it would put us out of business. I explained on the phone (and have always been in constant communication with you) that we will cover shipping both ways if the subwoofer was in fact bad. We did test it before shipping and it worked perfectly, so the only thing that could make it not work upon arrival would be damage from UPS - which will be clear to me when I get it back and test to find the underlying reason of why it doesn't work. I could understand why you weren't satisfied with a broken woofer should that be the case, and of course it wouldn't sound right =). However, we will get this figured out as I know you are sending the woofer back today. Anytime something like this happens we are more then happy to warranty a product should it be damaged in shipping (which usually happens with amplifiers more then subwoofers - however it does happen). [/QUOTE]

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