Sprint PCS=Lousy Customer Service

[jjski78 10+ year member]

Just gotta rant here a little bit. Recently I moved, and where I moved to my cell phone through Sprint doesn't work. Pretty much If you don' have Verizon here, your phone won't work. So I called Sprint to terminate my service, and then the headaches started.

When I called on Dec.23rd to cancel my service, I was told that it would be $300 for early termination fees. WTF?? One for each phone on the SAME CONTRACT?? If that ain't shady, and doesn't convince you that Sprint sucks, read on. I asked why I have to pay the early termination fees, informed the agent that I was now in a no-service area, and they told me that my moving isn't their fault! Ok, so they didn't force me to move, but they claim nationwide coverage, and this is happening less than an hour outside DC!

Now it gets really ridiculous. I asked this woman to speak to someone higher up. She said, "there is no one higher". So I proceeded to ask her if she was the President of the company. She said no. So I informed her that in that case then there is, in fact, at least one person higher up than her, if not a couple hundred.

Amazingly she locates a supervisor! That just amazes me how that happens. And I tell him what's going on. Inform him I have been a customer since 2000, and the only reason I was under a new contract was because I got married and they made me renew to add my wife. He seemed to be decent enough, and we came to an agreement that Sprint would credit back one of the early termination fees. Sounded good to me, although I don't think I should pay any of them. I hung up mostly satisfied, although I was irritated it took me over 45 minutes of bickering to get it done.

So today, I get my final bill in. Guess what's on there? BOTH EARLY TERMINATION FEES! My fuse is officially blown. I called Sprint, and demanded to know what was going on. I was told that somewhere between when I hung up on the 23rd, and the day the bill was issued, Sprint decided they weren't going to credit me the $150 promised to me by their agent! And they did this without any notification! So I'm on the warpath, destroying customer service agents in my path. Then, one tells me she needs to transfer me to another department, and HANGS UP! I call back. Can you see the steam coming out of my ears? Because I'm sure the first one who answered this time could, because I think she's deaf now. I demanded a supervisor, and voila! I got one right away! I guess all you have to do is yell really loudly. Now this ******* only will give me $75 off the early termination fees. So I said thank you, f**k you, and I'm glad I'm back with Verizon after a 6 year hiatus. I would have never dropped Verizon except when I moved to NC, they had no service coverage. And wouldn't you know it? They simply said, ok, account closed. No early termination fee for moving!

Now I have officially filed a complaint with the Better Business Bureau, requesting the other $75 their agent promised. I won't hold my breath for it though. I just wanted to write this to let everyone know that SPRINT SUCKS BALLS! DO NOT GET CELLULAR SERVICE THROUGH SPRINT. There's a reason Consumer Reports listed them as bottom of the barrell.

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[dewitt88 10+ year member]

Call back and tell them you will not refer them to anyone...Threaten them man...You can get all of that dropped if you threaten, cuss and yell as much as you can. I would know I worked for "Sprint Together With Nextel" Lmao what a joke seriously man ***** more...You can get it!

 

[j3bus2k3 5,000+ posts]

I was always a believer in the "You catch more flies with sugar" approach...thats how I got 2 $300 phones for free, but being pleasant doesnt get results //content.invisioncic.com/y282845/emoticons/uhoh.gif.c07307dd22ee7e63e22fc8e9c614d1fd.gif

 

[dewitt88 10+ year member]

Yeah tru^^........I would give shit for free just so I wouldn't have to hear the *****ing lol

 

[phildapimp89 10+ year member]

My sister has major problems with Sprint customer service as well. I've had no problems, but she had a bunch of ridiculous fees, and they set her up with a wrong plan. She mentioned the same thing about supervisors, the CS would not hand the phone to a supervisor, and when they did the supervisor was very condescending. She incurred tons of BS fees as well from switching plans and such. Took her about a week, around a few hours every day to straighten it out.

 

[04silverz 10+ year member]

i just keep calling back til i get what i want

seems to have worked everytime so far

i was actually able to call in, threaten to cancel and switch to cingular and got half off my bill

 

[MikeofTulsa Moderator]

i once worked for sprints customer service, but it wasnt that bad back then. but since that time they have outsourced to so many diff company's its crazy

 

[squeak9798 5,000+ posts]

I've never had good service from any cell phone company.

I despise them.

Verizon, Centennial and Sprint.

All three have been nothing but pains in the ***** to deal with.

 

[WhoSayWho? 5,000+ posts]

I have Nextel, now Sprint I guess. Last week my service was interrupted. I did not know it, but for some mysterious reason they returned my company's check for the previous month. This was NOT refused by the bank, it was Nextel that returned it. On the back you could tell it was scanned in and then a white "label" was placed over the scan info. There were numbers (which meant nothing to me) handwritten on the front.

Took forever to finally speak with someone that had half a brain.

 

[faulkton 5,000+ posts]

i think you are the one who broke the agreement, and now are complaining about what you agreed to.

They gave you two free (or reduced price) phones and you both agreed that if you canceled the service you would pay. Now you want to cancel and not pay. How about i sell you an amp, you send me the money but i decide i don't want to sell you the amp after all and I'd also like to keep the money. does that sound cool with you?

As for the phone run around, that could have been any large company. If i refused to patronize any business establishment that treated their customers similarly on the phone, i wouldn't buy anything.

If it was up to me, i would insist on every penny of the bill or i would destroy your credit.

 

[docutech 10+ year member]

i think you are the one who broke the agreement, and now are complaining about what you agreed to.
They gave you two free (or reduced price) phones and you both agreed that if you canceled the service you would pay. Now you want to cancel and not pay. How about i sell you an amp, you send me the money but i decide i don't want to sell you the amp after all and I'd also like to keep the money. does that sound cool with you?

As for the phone run around, that could have been any large company. If i refused to patronize any business establishment that treated their customers similarly on the phone, i wouldn't buy anything.

If it was up to me, i would insist on every penny of the bill or i would destroy your credit.

Couldnt have said it better myself.

I have been with Sprint 10 years now and have yet to have an issue.

 

[squeak9798 5,000+ posts]

i think you are the one who broke the agreement, and now are complaining about what you agreed to.
They gave you two free (or reduced price) phones and you both agreed that if you canceled the service you would pay. Now you want to cancel and not pay. How about i sell you an amp, you send me the money but i decide i don't want to sell you the amp after all and I'd also like to keep the money. does that sound cool with you?

As for the phone run around, that could have been any large company. If i refused to patronize any business establishment that treated their customers similarly on the phone, i wouldn't buy anything.

If it was up to me, i would insist on every penny of the bill or i would destroy your credit.

While I would have agreed with you had they always stated "screw you, pay it all per your contract"; It's pretty despicable that the supervisor agreed to waive $150 of the fee and then never followed with the discount. Once they've made a concession they should honor it.

 

[baseballer1100 5,000+ posts]

I have sprint...Sprint sucks.

 

[WhoSayWho? 5,000+ posts]

How about i sell you an amp, you send me the money but i decide i don't want to sell you the amp after all and I'd also like to keep the money. does that sound cool with you?

Tobias, is that you???

 

[faulkton 5,000+ posts]

While I would have agreed with you had they always stated "screw you, pay it all per your contract"; It's pretty despicable that the supervisor agreed to waive $150 of the fee and then never followed with the discount. Once they've made a concession they should honor it.

oh noes! they broke their word and didn't comply with the terms they previously agreed upon! Oh wait they only did this after he did the exact same thing!

//content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif i don't like to pay for him to get free phones, and thats what happens when they raise rates to cover expenses like this //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

//content.invisioncic.com/y282845/emoticons/uhoh.gif.c07307dd22ee7e63e22fc8e9c614d1fd.gif im not saying that i wouldnt try to get the exact same thing, but i wouldnt get on the internet and whine about it if i didnt get my way //content.invisioncic.com/y282845/emoticons/uhoh.gif.c07307dd22ee7e63e22fc8e9c614d1fd.gif