Second Skin Customer Service?

[simon21 10+ year member]

How's the customer service for Second Skin?

It says on the website that orders will be shipped the next day. I placed an order 2 days ago and I checked the next day and they hadn't shipped it. So I sent them an email asking what was going on. Now 2 days have passed and not only does the website say that my order hasn't been shipped, but they haven't returned my email either.

Raamaudio was so quick to respond to me. Now I'm regretting my decision. Is there anyway for me to get a refund from Second Skin or did I just lose some money?

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[JAZN 5,000+ posts]

CALL ANT. my order got lost by ups or some crap, so I called Ant and he got everything straightened out within an hour or two. I would never hesitate to do business with SS again. Call them and it will get taken care of.

 

[audiolife 5,000+ posts]

errr 2 days ago was labor day. not so sure anything could have shipped even if they wanted to

 

[JAZN 5,000+ posts]

errr 2 days ago was labor day. not so sure anything could have shipped even if they wanted to

lol good point dave.

 

[simon21 10+ year member]

2 days ago was labor day, but they could have shipped it yesterday and today, couldn't they have? If there's some kind of a mix up, I could understand, but they didn't return my email either. I guess I'll try calling them tomorrow.

 

[UndercoverPunk 5,000+ posts]

Ant is easily first in my customer service book. Call him, he's a great guy. And don't you dare give him any attitude, I'm sure it won't be needed.

 

[bimma85 5,000+ posts]

Thats cuz it hasn't been shipped and won't, if ya did it through the GB. If ya went through the GB, did ya read the rules? //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

and I quote

We need 15 people for the discount. Use the discount code when ordering, and you will recieve 20% off the order...when 15 people are in, the orders are shipped!

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[simon21 10+ year member]

I don't give people attitudes. I just wanted to know what's going on, since I thought it will be shipped the next day, and I need it soon. Thanks for the replies.

 

[DIPayton 10+ year member]

I've only ever heard great things about Second Skin. I do not know from experience but I am trying to get in on the GB if it's still possible. I've been working on getting money together.

 

[squeak9798 5,000+ posts]

Yeah....I would definitely call Ant. I've never had to call him, but from what I hear he'll answer the phone pretty much any time day or night.

So far my experiences w/ Second Skin are great. My first order was promptly shipped, and when I e-mailed him a question I had a response within an hour or two (and this was later at night, not during regular business hours).

 

[Nikuk 5,000+ posts]

SS CS is A+. Dealt with them a couple of times.

-Nick

 

[MetalMaxima 10+ year member]

Best customer I have dealt with to date. Did you get in on the GD?

 

[Anthony Collova 10+ year member]

Sorry for the Delay.

Post holiday proble with part timers.

Your email should have been replied to immeditaly.

We pride ourselves on quick replies whether it is a phone call, email or... um... kung foo mind trick..

Give me a call on my cell if you have any other questions

623.533.8193

All orders placed in the last few days have been processed or have shipped out.

Again

Sorry for the delay.

ANT

 

[squeak9798 5,000+ posts]

or... um... kung foo mind trick..

You need to install more lines. Every time I try to contact you via telepathy all I get a busy signal

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