customers who try to get shit for nothing is what led to my firing //content.invisioncic.com/y282845/emoticons/crap.gif.7f4dd41e3e9b23fbd170a1ee6f65cecc.gif
First off, "getting something for nothing" is FAR from... never mind, if you haven't extracted the facts out of all of this by now, nothing else will help. I will say this, though: I don't give a rat's a$$ that they didn't accept my 1:1 trade of brand new, un-opened, items. If that's their policy, so be it. The funny part of the story was trying to get back out of the store with MY (legally bought and owned) items without the security tabs setting off the store sensors.
I read your thread about how you got fired and it doesn't sound like you got fired because of a bastaard customer. As far as I can tell you got fired because you couldn't hold it together and represent your company well. It does **** though, and I'm sorry to hear you lost your job.
Work ethics of young people today is truly in the toilet. Whether an a-hole customer deserves it or not, it's the responsibility (and job REQUIREMENT) of the employee to conduct themselves in a professional manner. If they can't, they really need to walk away and let someone else handle the situation (making the incapable employee obsolete, obviously).
The way young people are thinking these days is like customers are inconveniencing the employee by being there to spend their money there in the first place. Where do employees think their pay checks come from anyway? "Corporate" isn't some office in the North Pole where they manufacture funds out of snow. The employee treats the customer like the customer is receiving some big favor from the over-worked employee, and needs to show respect to the employee, in fear that they may not get quality service, instead of the other way around. Screw that attitude! I'm sick of it. I'm sick of getting an "uh huh" or "yep" from some pimply freak at McDonalds when I pick up my order and out of habit say "thank you". I'm sick of getting a big sigh from some moron at a restaurant when I ask for another napkin. I'm sick of getting the "hold on" finger when I go to the Electronics department of Sears with a question about a Panasonic plasma TV, while the cocky F' finishes his phone conversation with his ho.
I AM a Department Manager for a prestigious, high-profile, company. If one of my employees treated a client, no matter how over-the-top rude they were, with the slightest bit of disrespect, they would be 1 of 3 steps to losing their good-paying job.
