i'm dealing with the same thing with UPS right now. they tried to deliver on monday at 2:49 pm, obviously when i'm at work. so i called them that night and had them switch the delivery to my work so that someone will be there to sign for it all day. well, i tracked it and guess what, it never showed up. they said it was still on the truck in transit at 10:20 pm. i called them and asked what was going on and they said "hmmm. that's weird. well you should definitely get it tomorrow". well here it is, aomost 3pm and still no package. according ot the tracking number, it's still on the truck. we'll see. it's been in town for 3 ****ing days and i still don't have it! i could go pick it up from their dist. center, but hell, i paid for shipping, the least they could do is deliver it to me!