pm sent
I would like that aq...any trades?
To much info for a PM
This is what is listed on UPS website. So since you shipped them you get the info so you have to file the claim. I would suggest reading it. Hopefully you were smart enough to put a value on it instead of leaving it at thier standard $100
I am waiting on Kicker to give me pricing on the recone kit.
Damaged Package Claims Process
Damaged Packages
Damage to a package can be reported by a shipper, recipient, or by UPS. After a damage inspection is performed by UPS, the shipper of record is contacted with the results. Depending on the results, the shipper can file a claim for the repair or replacement cost of the package contents up to the declared value.
The steps in a damaged package claim are as follows:
1. Damage Reported
A shipper or recipient can report a package that has been damaged during shipment. The shipper can also submit documentation in support of the claim online, or by fax or mail, at the time damage is reported. In the event that a damaged package is discovered while still in the UPS system, we will notify the shipper of record and provide details. Once damage has been reported, you can check the status of the claim online, anytime.
Note: Damage can be reported online only for packages that have an origination and destination within the United States. To report damage of international packages, contact UPS.
Report a Damaged Package
Check Claim Status
Contact UPS
2. UPS Inspects Package if Required
UPS will inspect the damaged package to determine the cause of damage and verify proper packing materials were used (in accordance with the shipping terms). UPS may inspect the package at the shipper's or receiver's site, or may collect the package for inspection at a UPS facility.
Once the UPS investigation is complete, a notification letter will be mailed or faxed to the shipper. UPS will not send inspection information to the receiver of the package.
3. Claim Authorized
If the claim is issued, a Damage/Loss Notification claim letter will be mailed or faxed to the shipper of record; UPS will not send the claim letter to a receiver
If the claim is not approved, UPS will notify the shipper; the shipper can contact UPS with any questions or concerns
4. UPS Reviews Documents
It is essential that the shipper supplies UPS with documentation that supports the actual repair or replacement cost of the merchandise, up to the declared value, as requested in the Damage/Loss Notification claim letter. This documentation can be provided either when the damage is first reported, or after the Damage/Loss notification is issued. Supporting documentation can include original invoices, purchase orders, or other information required by UPS.
UPS will:
Determine the value declared, if any, for the contents of the package
Verify that the product falls within the guidelines of the UPS terms or contract with the shipper
A UPS mailing address and fax number will be provided in the Damage/Loss Notification claim letter. In addition, instructions on how to submit supporting documentation online will be provided.
5. Claim Paid
Once the claim has been approved and UPS receives the supporting documentation identified in the claim letter, payment will be processed. The claim payment may differ from the original amount requested depending on the documentation provided. Explanation of the difference in payment amount, if any, will be printed on the check stub. Typically, claim checks are mailed to the shipper's billing address on file three to five business days after UPS receives the required documentation.
In the event the claim is not approved for payment, UPS will contact the shipper.
So solution is file the claim, send me the $160 I paid you and have UPS pick them all up and you deal with the claim. I paid for 2 fully functional subs and 1 with blown coil. The one with a blown coil is the only one that came in as described. The none blown one has a bunch of glue/epoxy at the bottom of it between the surround and the brace. The other one has a smashed cone.
This is what is listed on UPS website. So since you shipped them you get the info so you have to file the claim. I would suggest reading it. Hopefully you were smart enough to put a value on it instead of leaving it at thier standard $100
I am waiting on Kicker to give me pricing on the recone kit.
Damaged Package Claims Process
Damaged Packages
Damage to a package can be reported by a shipper, recipient, or by UPS. After a damage inspection is performed by UPS, the shipper of record is contacted with the results. Depending on the results, the shipper can file a claim for the repair or replacement cost of the package contents up to the declared value.
The steps in a damaged package claim are as follows:
1. Damage Reported
A shipper or recipient can report a package that has been damaged during shipment. The shipper can also submit documentation in support of the claim online, or by fax or mail, at the time damage is reported. In the event that a damaged package is discovered while still in the UPS system, we will notify the shipper of record and provide details. Once damage has been reported, you can check the status of the claim online, anytime.
Note: Damage can be reported online only for packages that have an origination and destination within the United States. To report damage of international packages, contact UPS.
Report a Damaged Package
Check Claim Status
Contact UPS
2. UPS Inspects Package if Required
UPS will inspect the damaged package to determine the cause of damage and verify proper packing materials were used (in accordance with the shipping terms). UPS may inspect the package at the shipper's or receiver's site, or may collect the package for inspection at a UPS facility.
Once the UPS investigation is complete, a notification letter will be mailed or faxed to the shipper. UPS will not send inspection information to the receiver of the package.
3. Claim Authorized
If the claim is issued, a Damage/Loss Notification claim letter will be mailed or faxed to the shipper of record; UPS will not send the claim letter to a receiver
If the claim is not approved, UPS will notify the shipper; the shipper can contact UPS with any questions or concerns
4. UPS Reviews Documents
It is essential that the shipper supplies UPS with documentation that supports the actual repair or replacement cost of the merchandise, up to the declared value, as requested in the Damage/Loss Notification claim letter. This documentation can be provided either when the damage is first reported, or after the Damage/Loss notification is issued. Supporting documentation can include original invoices, purchase orders, or other information required by UPS.
UPS will:
Determine the value declared, if any, for the contents of the package
Verify that the product falls within the guidelines of the UPS terms or contract with the shipper
A UPS mailing address and fax number will be provided in the Damage/Loss Notification claim letter. In addition, instructions on how to submit supporting documentation online will be provided.
5. Claim Paid
Once the claim has been approved and UPS receives the supporting documentation identified in the claim letter, payment will be processed. The claim payment may differ from the original amount requested depending on the documentation provided. Explanation of the difference in payment amount, if any, will be printed on the check stub. Typically, claim checks are mailed to the shipper's billing address on file three to five business days after UPS receives the required documentation.
In the event the claim is not approved for payment, UPS will contact the shipper.
So solution is file the claim, send me the $160 I paid you and have UPS pick them all up and you deal with the claim. I paid for 2 fully functional subs and 1 with blown coil. The one with a blown coil is the only one that came in as described. The none blown one has a bunch of glue/epoxy at the bottom of it between the surround and the brace. The other one has a smashed cone.
Unfortunately we don’t repair speakers anymore the only thing we do now is upgrade the speaker. If the speaker is under warranty contact customer service at this number, they may be able to help you get a new speaker; 1800.256.0808. If the speaker is out of warranty you can send in your old speaker with the upgrade fee they will send you a brand new speaker. You will need to contact customer service to get an RA # and to find out what the upgrade fee will be for your speaker. If there is anything else I can do for you just let me know.
Anthony Alfonso
Technical Support Specialist
aalfonso@kicker.com
(405) 624 8510
Ext 7245
Anthony Alfonso
Technical Support Specialist
aalfonso@kicker.com
(405) 624 8510
Ext 7245
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