Ok, so i recently mailed a Memphis Mojo motor through USPS, I packaged it pretty **** well yet they managed to mess it up, i'm waiting on pics. I had it insured for $275, luckily. What do i need to go to the office and file a claim? do i have to have the original item with me or are pictures and the insured reciept enough? I've never had any problems with them before so i don't know how to go through with it...