I used to work in receiving at a retail store, and UPS is definately a better company. We had fedex come back 2-3 times in a day sometimes, becasue they didnt drop all the packages(thats effeiciency), and id say about 1 out of 10 fedex packages were trashed and mabye 1 out of 30-40 UPS ones were trashed. And fedex would always stroll in at a random time after lunch, and UPS would be there everyday between 9:25am and 9:40am,
Never had one lost package from UPS in two years. And I lost count of how many fedex ones got lost(even though they delivered like half as much as UPS), I remembered the customer service number by heart after a while.
And UPS ALWAYS hit their Estimated date of delivery, fedex will just change it online it they arent gonna make it, no gaurantee at all //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif
Just my .07$