I agree to some extent, however I expect it to fully work. Not just fail right out of the box.I had similar issues with my DSR1 too. I recommend a better DSP such as the JL Twk too and I’ve had the DSR1 and own 2 Twk’s and a Fix 86. JL software is better designed and more user friendly in my opinion.
There is also Mini DSP, which I have no experience with but I hear is the budget champ in the DSP world and it can have its settings directly loaded with REW auto EQ, a major plus in my mind. If you keep plugging away at the DSR1 it will do what any DSP can do but it will be a frustrating affair getting there. I did aquire mine back in November 2017 so maybe Rockford has ironed out some of the software bugs and you just need to update the DSR1. Let’s face it, it’s a $250 DSP and in that price range it’s not going to be on par with the $500 + DSP’s.
Even the PPI 88R DSP I had took less time to get fully functional than this.
This is extremely limited and I'm disappointed. Had I not just gotten a new phone I wouldn't be able to use this AT ALL. My iPad mini one won't work with their app, nor will my note 4 (still one of the most powerful phones and its four years old).
They need to fix this, bottom line.