Da'mned Warranties!!!

[mapolley07 10+ year member]

So I took my Mom's Ford Freestar minivan to the Ford dealership today to have a leaky brake caliper replaced under warranty. Its an '05 model with 35,200 miles on it, so we understood that it was covered under warranty and that it would be taken care of free of charge under Ford's 3year/36k warranty.

Well I walked back home after I dropped it off (dealership is just around the corner from me), and then I get a phone call from the dealership. My parents bought the car used about 18 months ago, with about 19k on the ODO, and it had previously been an Enterprise rental car.

Well the service manager told me that the original date of purchase was 7/9/04, and the warranty had expired by being over 3 years. The effing warranty is expired by 2 WEEKS. Now this SOB of a brake caliper is going to cost $200 plus tax. //content.invisioncic.com/y282845/emoticons/verymad.gif.3f39c5c2fd57527b671fad3efdfac756.gif :verymad: //content.invisioncic.com/y282845/emoticons/verymad.gif.3f39c5c2fd57527b671fad3efdfac756.gif :verymad:

this is friggin retarded

Click to read more...

 

[Prowler573 5,000+ posts]

While I agree it sucks for you I cannot really fault the service manager.

He's simply doing his job and protecting his (and FoMoCo's) bottom line by verifying eligibility for warranty coverage prior to completing any repairs.

//content.invisioncic.com/y282845/emoticons/crap.gif.7f4dd41e3e9b23fbd170a1ee6f65cecc.gif

 

[mapolley07 10+ year member]

I don't blame him at all, its not his fault. I am frustrated that the warranty expired 2 weeks ago and now we are having problems. so convenient, huh?

 

[Flipx99 5,000+ posts]

Where do you draw the line? 2 weeks, 2 months, 2 what?

 

[mapolley07 10+ year member]

i know its ford's warranty, and i do not blame them at all for not giving us warranty service, nor would i ask them to give me the service anyway, because the warranty is expired. it is just frustrating to have this expense that we thought was going to be covered by warranty, and come to find out we were just two weeks too late. if we found this out two or three weeks ago then we would have been fine. just wonderful timing for us to find this out.

 

[Flipx99 5,000+ posts]

I understand your frustration...especially now you gotta pay when you thought it was gonna be free.

 

[SkatinBassPLaya]

maybe if your mom was smart she wouldn't have bought an effin precious rental. or ask specifics bout the warranty before.

 

[wesl56 10+ year member]

I don't blame him at all, its not his fault. I am frustrated that the warranty expired 2 weeks ago and now we are having problems. so convenient, huh?

dude... thats how warranty's are supposed to work get used to it lol //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

i cant count the times ive had shit break and it is just out of warranty //content.invisioncic.com/y282845/emoticons/verymad.gif.3f39c5c2fd57527b671fad3efdfac756.gif

 

[IgnoreMe 5,000+ posts]

orion 4004 anyone?

warranty was 2 days out...

 

[pilyin 10+ year member]

"Buying a rental car is like getting a wife at a ho house"

-Jeff Foxworthy (can't remember exact quote)

But that sucks for you. Typical though. Happened with our Chevy minivan. Not long after the warranty was up, the transmission went out.

 

[tru_44 10+ year member]

I understand your frustration...especially now you gotta pay when you thought it was gonna be free.

x2 i've had similar experience with warranties

 

[regal8r 5,000+ posts]

call FoMoCo (ford corporate)...if she bitches enough, she will get it fixed for free. when i was in tech school i heard a story of this dude not changing the oil in his cavalier 20k. needless to say he needed a new motor so he took it in for warranty work and they obviously rejected him. he *****ed to GM enough to where the replaced the engine for free. its cheaper for them just to fix it for free and keep a happy customer than it is to make him mad, and lose potential buyers in the future because of his 'bad experience'

bullshit i say but hey, thats how customer service should be...

although, GM>ford so idk...hey its worth a shot

 

[Captain_Ahab 5,000+ posts]

x2 on that Jmac.

Crap happens. Deal with it..

Although Kicker did replace my L7 when the warranty was out by 2 days.hah

 

[joetama 5,000+ posts]

Dell Laptop...

Sony 400 Disk DVD/SACD/CD Player...

Many of Two-Way Radios...

A Soundcraft K2 Mixing Console...

All, broke weeks, if not days out of Warranty...

They decide how long a warranty are going to be by how long they think before people start having problems... //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

 

[Chevillac 5,000+ posts]

I heard chrysler is giving lifetime drivetrain warranties.