Damaged X-12 in the mail

[Frank H]

I just received my woofer from online vendor and opened it for inspection. There is obvious damage to the foam packaging (very nice packaging I might add) from being dropped or abused somehow. The woofer seems fine besides one terminal is cracked. Picture attached. I am waiting to hear back from SA to see what I should do. I am thinking some gorilla glue to hold it in place. Concerned though, the glue will have to put up with some abuse. The power wire is not damaged, just the plastic mount. My email to Sundown Audio stated that I was hoping to avoid shipping this 60 pound beast anywhere and if me glueing it would void my warranty.

What would you do?

Click to read more...

 

[Popwarhomie 5,000+ posts]

I personally would put some CA glue on it and call it good. But I would let whoever you bought from know about this.

 

[Frank H]

Ya I let the vendor know. He seems willing to work with me.

 

[Massive spl]

Dab of super glue and good to go

 

[wew lad 5,000+ posts]

glue and make sure nothing metal is at risk of shorting, id still be weary of it breaking during play since the sub is a beast but itll probably be fine.

is it set up so that you can replace that piece if they sent you a new one? id try to replace the broken part and resolder to the terms if you're worried about reselling it later on

as much of a prick as im gonna sound like for saying this, i probably would of asked for a new woofer as soon as i saw that, especially if it was bought NIB from an authorized dealer.

 

[Bass Addict 10+ year member]

j.b. weld is what i would use even if it is just a dab.

 

[OmniCamaro]

UPS? My JL12 was delivered looking like it was thrown off a truck at high speed. Makes you wonder.

 

[jco1385 5,000+ posts]

I would want some type of compensation for getting what is essentially 'b stock'.

 

[Mitch86 5,000+ posts]

Should be an easy fix. CA glue should hold it. I would see if the vendor will do a small refund in order to compensate you for the trouble and save them the trouble of dealing with a return etc.

 

[Frank H]

It is a bolt on piece. Would be tough to get in there to remove the nut/screw to replace it, but it is removeable. I had to use a mirror to get in there to see that there is a nut in there that would remove the mount. The wires are connected with allen screws.

Omni, it was FedEx. It looked fine on the outside of the box. But the styrofoam was damaged from an obvious fall/drop.

Mitchell, It is supposed to be new in box. How should I go about asking for compensation? It would be nice to get some refund.

Sundown hasn't returned an email yet.

 

[blowthemup 10+ year member]

It is a bolt on piece. Would be tough to get in there to remove the nut/screw to replace it, but it is removeable. I had to use a mirror to get in there to see that there is a nut in there that would remove the mount. The wires are connected with allen screws.
Omni, it was FedEx. It looked fine on the outside of the box. But the styrofoam was damaged from an obvious fall/drop.

Mitchell, It is supposed to be new in box. How should I go about asking for compensation? It would be nice to get some refund.

Sundown hasn't returned an email yet.

I've been emailing Sundown here lately and it seems to take a few days to hear back from them. Just thought id share my input on emailing them.

 

[wew lad 5,000+ posts]

I've been emailing Sundown here lately and it seems to take a few days to hear back from them. Just thought id share my input on emailing them.

is there a reason why you're bumping a thread from 7 months ago

 

[blowthemup 10+ year member]

is there a reason why you're bumping a thread from 7 months ago

LOL I feel retarded, I didn't even check the date. Seen the thread at the top of the page under recent discussions and figured it was up to date being under the recent section. Dont jump me and shoot me down, was just trying to help. Sorry...