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<blockquote data-quote="pro-rabbit" data-source="post: 7952868" data-attributes="member: 551878">Just because I am personally on the forums does not mean I am in front of a computer checking emails all the time. Every time we have an issues brought to my attention that I was unaware of I fix it quickly. I also then look for ways to improve on what we are lacking. Communication can be an issue when we receive the amount of emails we get a day. I have been working on looking for ways to improve this, the only solution I have came up with is to bring another employee on staff to help with emails only. Right now most people here wear two or more hats and it would appear we have out grown that ability and require staff that will have a singular job rather then spread out.This is a part of us growing the business as we have been. We increase volume of emails and orders and we do our best to keep up with all else. However, it does not always work and we need to go back and readdress various things to ensure we are doing our best.I&#039;m sorry you feel the way you do, however you are 100% entitled to your own opinion as is everyone.I must say though, communication is a bit my fault directly. I focused this last 6 months on our new building and increasing our ability to build at a larger volume and quicker. So those areas had my full attention while much of the office did not.</blockquote>

[QUOTE="pro-rabbit, post: 7952868, member: 551878"] Just because I am personally on the forums does not mean I am in front of a computer checking emails all the time. Every time we have an issues brought to my attention that I was unaware of I fix it quickly. I also then look for ways to improve on what we are lacking. Communication can be an issue when we receive the amount of emails we get a day. I have been working on looking for ways to improve this, the only solution I have came up with is to bring another employee on staff to help with emails only. Right now most people here wear two or more hats and it would appear we have out grown that ability and require staff that will have a singular job rather then spread out. This is a part of us growing the business as we have been. We increase volume of emails and orders and we do our best to keep up with all else. However, it does not always work and we need to go back and readdress various things to ensure we are doing our best. I'm sorry you feel the way you do, however you are 100% entitled to your own opinion as is everyone. I must say though, communication is a bit my fault directly. I focused this last 6 months on our new building and increasing our ability to build at a larger volume and quicker. So those areas had my full attention while much of the office did not. [/QUOTE]

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