tell me about it, i went in there today and talked to this one total tool, he wouldnt even walk over to the amp i wanted (kenwood 450.1 for 250$), so i was like ****it and went across the street to futurshop and found an open box kenwood 600.2 that was even better and i got it for 150 bucks, and i got full 4 year warranty also, i love it