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WTF Dustin!
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<blockquote data-quote="pro-rabbit" data-source="post: 7916120" data-attributes="member: 551878"><p>While I can understand this stand point that is not exactly what transpired. We ship all all over the world with zero issues currently.</p><p></p><p>The issue came from Amber and how she refunded the funds. She should have sent out an email explaining the situation in full detail and wait for a response before she sent out the refund. This IS our standard procedure, but she is a bit new to the situation.</p><p></p><p>The refund was issued as a way to get this moving forward. While delays do happen and they are unfortunite, we do not like having situations "drag on". Once we ran into a new obstacle with shipping and we knew this was going to increase the time frame in shipping Amber decided a refund was best. Not to "ditch the build", but to allow for easier communication for how to resolve the issue. We find that if an issue arises with something that will further delay the build/shipment, it is better to send a refund and discuss options. This allows the client to have their funds in hand while trying to figure out the best course of action. It is their choice to continue with the purchase and resend the funds or not. Typically this is clearly talked about via email, however, in this case it was not and this is what created an issue.</p></blockquote><p></p>
[QUOTE="pro-rabbit, post: 7916120, member: 551878"] While I can understand this stand point that is not exactly what transpired. We ship all all over the world with zero issues currently. The issue came from Amber and how she refunded the funds. She should have sent out an email explaining the situation in full detail and wait for a response before she sent out the refund. This IS our standard procedure, but she is a bit new to the situation. The refund was issued as a way to get this moving forward. While delays do happen and they are unfortunite, we do not like having situations "drag on". Once we ran into a new obstacle with shipping and we knew this was going to increase the time frame in shipping Amber decided a refund was best. Not to "ditch the build", but to allow for easier communication for how to resolve the issue. We find that if an issue arises with something that will further delay the build/shipment, it is better to send a refund and discuss options. This allows the client to have their funds in hand while trying to figure out the best course of action. It is their choice to continue with the purchase and resend the funds or not. Typically this is clearly talked about via email, however, in this case it was not and this is what created an issue. [/QUOTE]
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