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<blockquote data-quote="Diabolic" data-source="post: 227027" data-attributes="member: 544985"><p>I just received a call from woofersetc. They basically clarified that the woofer had gone out on the morning of the 2nd and - since UPS picked it up - it was not actually shipped and logged with a tracking number until the 5th.</p><p></p><p>Whether that's true or not, Dave (the representative who called me) seemed very concerned about my satisfaction as a customer and made arrangements to compensate me in a way that I found very reasonable and acceptable.</p><p></p><p>So overall, I have to now give them a since they have corrected the problem in a way that they did not have to do. As a result, I will be ordering from them again in the future.</p><p></p><p>I figured I owed them this much clarification.</p></blockquote><p></p>
[QUOTE="Diabolic, post: 227027, member: 544985"] I just received a call from woofersetc. They basically clarified that the woofer had gone out on the morning of the 2nd and - since UPS picked it up - it was not actually shipped and logged with a tracking number until the 5th. Whether that's true or not, Dave (the representative who called me) seemed very concerned about my satisfaction as a customer and made arrangements to compensate me in a way that I found very reasonable and acceptable. So overall, I have to now give them a since they have corrected the problem in a way that they did not have to do. As a result, I will be ordering from them again in the future. I figured I owed them this much clarification. [/QUOTE]
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